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Help Needed: Troubleshooting OpenAI API Usage and Limits

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Looking for some support on getting OpenAI API working correctly. Managed to use it once or twice but receiving red triangle warnings regarding limits etc. Not sure what to do and super novice on API/Python etc

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    Channeled
    APP
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    💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Owen C.
    Owen C.
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    Hey Daniel, thanks for reaching out! Could you share the URL of the Clay table you are working on where this issue is arising?

  • Avatar of Daniel M.
    Daniel M.
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    Hey thanks so much but as magic, it seems to work now. Maybe it was the 7 days wait from OpenAI’s side

  • Avatar of Owen C.
    Owen C.
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    Wonderful! Glad everything worked out!! :) Will close this ticket out now, feel free to reach out with any other questions!!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Daniel M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback Daniel M.!

  • Avatar of Daniel M.
    Daniel M.
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    It’s back 😞

  • Avatar of Daniel M.
    Daniel M.
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    I don’t seem to be hitting the limits?

  • Avatar of Owen C.
    Owen C.
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    Oh no! 😥 I'm looking into this right now, no worries! When did you confirm that your OpenAI account was on the Tier 2 plan? I’m wondering if there might be an issue with OpenAI’s backend sending incorrect signals when your API is used, especially since your Tier 2 plan was confirmed so recently.

  • Avatar of Daniel M.
    Daniel M.
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    I did my first payment on Oct 9, so that’s a week ago. Not sure I’m on Tier 2. I believe I went form Free to Tier 1

  • Avatar of Daniel M.
    Daniel M.
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    Where can I review the signals?

  • Avatar of Daniel M.
    Daniel M.
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    Can you help me or is this on OpenAI to support?

  • Avatar of Owen C.
    Owen C.
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    Ah, gotcha! That’s where the issue is coming from. We now require 30,000 TPM (tokens per minute) for ChatGPT - Generate Text columns and 450,000 TPM for Claygent. This means your API key needs to be tied to an account with Tier 2 status. If you’re trying to use Claygent on a model lower than Tier 2, it won’t work. However, ChatGPT will still function fine in these cases. If I'm not mistaken, the payment cycle works as follows: after paying $5 for API usage, you’ll reach Tier 1, and after $50, you’ll qualify for Tier 2. The Tier changes should happen automatically. You can check your ChatGPT usage or limits at the following links: * Usage * Limits * Usage Tiers OpenAI’s support team is usually quick to help if you’ve prepaid the required amount and can assist with increasing limits or troubleshooting any issues. Any problems with getting your account to Tier 2 status will need to be handled by OpenAI, as Clay is just reflecting the error message.

  • Avatar of Daniel M.
    Daniel M.
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    OK thanks. Hmmm. I did pay $50 so should be Tier 2 then

  • Avatar of Daniel M.
    Daniel M.
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  • Avatar of Daniel M.
    Daniel M.
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    Guess the 7 days passed since first successful payment will trigger Tier 2 then…

  • Avatar of Daniel M.
    Daniel M.
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    But worked fine earlier today when I wrote you back, so weird that one slipped through

  • Avatar of Owen C.
    Owen C.
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    Yes, that should bump you up to Tier 2! We've had several users reach out with the same issue in the past few weeks. I’d highly recommend reaching out to their support team to see if they can manually update your status. Also, the issue could be related to the specific model or enrichment you were using. For example, 'Generate Text' can run on a Tier 1 plan without any problems, but for Claygent or more intensive tasks, the additional TPM capacity from Tier 2 becomes essential.

  • Avatar of Daniel M.
    Daniel M.
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    Ah yeah, gotcha. Just tested and I apparently did the Generate Text which worked out

  • Avatar of Daniel M.
    Daniel M.
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    Well spotted

  • Avatar of Daniel M.
    Daniel M.
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    I’ll reach out to OpenAI

  • Avatar of Daniel M.
    Daniel M.
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    Thanks Owen C.

  • Avatar of Owen C.
    Owen C.
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    Of course!! That sounds good. Feel free to reach out with any other questions or concerns! :)

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!