Assistance Needed for Yearly Credit Plan Purchase Issue

Hendrik Hemken · 2025-05-21 15:59:37.358975+00

Hey guys, we bought the yearly credit package in February and are already through with it. I now wanted to buy another yearly plan to fill up again to 1.800.000, but it seems that this does not work. Can you guys help us with that? We maybe have 1 or 2 days left.

Assistance Needed for Yearly Credit Plan Purchase Issue | Clay

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You can't purchase another yearly plan before your current one expires, but you have two options to get more credits: 1. Purchase credit top-ups for your immediate needs: • Go to Workspace Settings > Plans and Billing > Purchase Credits • Select the amount needed and click Continue • These will be added to your balance instantly without changing your plan or billing cycle 2. Upgrade to a higher tier plan: • Go to Workspace Settings > Plans and Billing > Change Plan • Select a higher tier plan • Click Upgrade Plan • This will reset your billing cycle and immediately add the new credit allotment to your current balance Note that credit top-ups cost 50% more than the typical cost per credit on your existing plan.
Sources: Running Out of Credits How can I get more credits if I run out? - FAQ | Clay.com Credit Rollover After Upgrading Plan
Hendrik Hemken
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nope, we are on the highest plan and have no chance to buy more credits.
Daniel Kupka (Clay)
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Hey Hendrik, thanks for reaching out—happy to provide some context. If credits are running out faster than expected, the best option is usually to upgrade to a larger self-serve plan. Alternatively, we can cancel the current annual plan early, and you can start a new one when ready. At the moment, we don’t offer credit top-ups on annual plans, and they tend to be 50% more expensive than monthly credits, so I wouldn’t recommend that route. Let me know if you have any follow up questions! Happy to dive deeper :) Have a great Thursday, Daniel
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Hendrik Hemken
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Hey Daniel, I just answered via mail. I guess your plan with the cancellation and repurchase sounds good. How can we proceed here? We are running really low :)
Hendrik Hemken
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Sabrina Glaser this is the topic we talked about. The account with the credits is hendrik.hemken@dealcircle.com We need to buy new credits today, or we cannot do our work tomorrow.
Hendrik Hemken
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My Mail answer: The "issue" is, that there is no larger plan. We have the yearly Pro Plan with maxed out 1.800.000 credits. "Alternatively, we can cancel the current annual plan early, and you can start a new one when ready." That sounds like a good idea. I was hesitating to do so, because I did not know if I break something. Can I do the cancellation and re-purchase the max annual package somehow on my own? Or do I need you help here? Hope to hear from you soon, and thanks for the support. I was a bit scared when "just purchasing the annual credits" did not work out yesterday :D

Channeled
APP
·
·
You can't purchase another yearly plan before your current one expires, but you have two options to get more credits: 1. Purchase credit top-ups for your immediate needs: • Go to Workspace Settings > Plans and Billing > Purchase Credits • Select the amount needed and click Continue • These will be added to your balance instantly without changing your plan or billing cycle 2. Upgrade to a higher tier plan: • Go to Workspace Settings > Plans and Billing > Change Plan • Select a higher tier plan • Click Upgrade Plan • This will reset your billing cycle and immediately add the new credit allotment to your current balance Note that credit top-ups cost 50% more than the typical cost per credit on your existing plan.
Sources: Running Out of Credits How can I get more credits if I run out? - FAQ | Clay.com Credit Rollover After Upgrading Plan
Hendrik Hemken
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·
nope, we are on the highest plan and have no chance to buy more credits.
Daniel Kupka (Clay)
·
·
Hey Hendrik, thanks for reaching out—happy to provide some context. If credits are running out faster than expected, the best option is usually to upgrade to a larger self-serve plan. Alternatively, we can cancel the current annual plan early, and you can start a new one when ready. At the moment, we don’t offer credit top-ups on annual plans, and they tend to be 50% more expensive than monthly credits, so I wouldn’t recommend that route. Let me know if you have any follow up questions! Happy to dive deeper :) Have a great Thursday, Daniel
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Hendrik Hemken
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·
Hey Daniel, I just answered via mail. I guess your plan with the cancellation and repurchase sounds good. How can we proceed here? We are running really low :)
Hendrik Hemken
·
·
Sabrina Glaser this is the topic we talked about. The account with the credits is hendrik.hemken@dealcircle.com We need to buy new credits today, or we cannot do our work tomorrow.
Hendrik Hemken
·
·
My Mail answer: The "issue" is, that there is no larger plan. We have the yearly Pro Plan with maxed out 1.800.000 credits. "Alternatively, we can cancel the current annual plan early, and you can start a new one when ready." That sounds like a good idea. I was hesitating to do so, because I did not know if I break something. Can I do the cancellation and re-purchase the max annual package somehow on my own? Or do I need you help here? Hope to hear from you soon, and thanks for the support. I was a bit scared when "just purchasing the annual credits" did not work out yesterday :D