Home
Events
Groups
Members

00 Clay Announcements
01 Community General
01 Props and Wins
01 Watercooler
01 Welcome and Intros
02 Bugs
02 Starting with Clay
02 Support
03 Feedback & Requests
03 Tutorials & Inspiration
04 FT Job Opps
Gtm Career Advice
Member Spotlight

Community Guidelines

Powered by Tightknit

Request for Account Termination and Refund Assistance

·

·

Hi guys, this account was supposed to be terminated and it charged again. You can see from the usage the account is not being used! Is it possible to rectify this and reimburse this? It’s not for me, it’s for my colleague who I was trialling Clay with.

Loading attachments

Request for Account Termination and Refund Assistance | Clay

3 comments

· Sorted by Oldest

Channeled
APP
·
·
Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Mark (Clay)
·
·
Hi Dylan, thanks for raising this. Would you be able to contact us via the billing address listed – johnsharpe@salestransitions.com ? Alternatively, include them on thread to voice approval for it. Appreciate your understanding on this. It wouldn't be appropriate to cancel another workspace where this contact address (dylan@zetixsales.com) is not a user. Just want to make sure everything is transparent and above-board. Thank you -Mark
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.