Request to Change Clay Account to Work Email Address

Hi Clay S., I just got a new work email and my new company uses Clay. Can I change my email address to use my work Clay account for the cohort instead? I had used my personal email to sign up for the cohort, and the free trial of my personal account has expired. Thank you

6 comments

Channeled
APP
·
·
Based on our documentation, there isn't a direct way to change your email address from personal to work email in Clay. The sources don't specifically address email changes for existing accounts. Since your company already uses Clay, you should try signing in with your work email directly, as you may already have access through your company's account. If you need to transfer data or have specific account questions, what's your company's domain name?
Source: Workspace administration documentation | Documentation | Clay University
Katerina Y.
·
·
I mean for the cohort that I signed up for
Channeled
APP
·
·
Based on our documentation, there isn't a specific way to change the email address associated with a cohort you've signed up for. The sources only cover updating your account name, profile picture, workspace name, and billing email. What's the name of the cohort you signed up for? This would help me provide more specific guidance for your situation.
Sources: Workspace administration documentation | Documentation | Clay University Change Your Account Name Workspace administration documentation | Documentation | Clay University
Katerina Y.
·
·
Cohort 18 artists
Munnawar H.
·
·
Hi Ysa, Thank you for reaching out to the support team! Just to clarify, are you asking to change the email you use to log into your account to your work email? If you're trying to use your work email with your company’s account, one option would be to have an admin from your team invite you directly. Could you help me understand what your ideal outcome is here? Once I have that context, I’ll be able to jump in and assist. Looking forward to your response!
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.