Request for Credit Refill Assistance - Cohort 18

Hello Clay Support Team, I’m part of Cohort 18 and I’ve completely run out of credits. I have already submitted the credit refill form three times, but I still haven’t received the additional credits. Could you please check on this and help me get the refill so I can continue with my activities? Thank you for your assistance.

9 comments

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Credit processing can sometimes take 1-2 hours due to transaction processing times with our card provider. This delay occurs because our payment processor needs time to handle transactions, and credits may not appear immediately after a renewal or credit request. If you need further assistance with your credit refill issue, you can request human assistance by clicking on "Talk to a person." What type of credit refill form did you submit - was this related to a plan renewal, credit top-up purchase, or a special program credit allocation?
Sources: Running Out of Credits Credits | Documentation | Clay University
Rodrigo A.
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via the Cohort page's credit refresh tool, but I still haven't received the additional credits.
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Credit processing can take 1-2 hours due to transaction processing times with our card provider. This delay occurs because our payment processor needs time to handle transactions, and credits may not appear immediately after processing. Since you've submitted the credit refresh tool multiple times and it's been longer than the standard processing window, you should request human assistance by clicking on "Talk to a person" for further help with your cohort credit allocation. How long has it been since you last submitted the credit refresh tool through the Cohort page?
Sources: Running Out of Credits Credits | Documentation | Clay University
Rodrigo A.
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I submitted the credit refresh tool via the Cohort page less than an hour ago. The first time was about a week ago, right when I enrolled in the program—I used all my credits during the trial. Let me know if I should resend it or if you need anything else. Thanks!
Channeled
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Credit processing can take 1-2 hours due to transaction processing times with our card provider. This delay occurs because our payment processor needs time to handle transactions, and credits may not appear immediately after processing. Since you submitted the form a week ago and most recently less than an hour ago, and the standard processing window is 1-2 hours, there may be a specific issue with your cohort credit allocation that needs human review. If you need further assistance, you can request human assistance by clicking on "Talk to a person." Are you seeing any error messages when you submit the credit refresh tool through the Cohort page?
Sources: Running Out of Credits Credits | Documentation | Clay University Credits | Documentation | Clay University Credits | Documentation | Clay University
Rodrigo A.
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No error when submit the page
Rodrigo A.
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Can you see my request?
Stefano
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Hi Rodrigo, thank you for reaching out. I have refilled your credits. Let me know if htis helps.
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Request for Credit Refill Assistance - Cohort 18 | Clay