Request for New Account Executive Due to Ongoing Issues

·Jul 02, 2025 02:29 PM·

Who can I contact to get a new AE? Our current AE has been difficult to reach and has missed deadlines / only been late to our calls. Trying to solve a mission critical issue in our enrichment process and can't afford to stay at this pace.

4 comments

· Sorted by Oldest

Clay
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For issues with your account executive, please reach out to us at friends@clay.com. You can also request human assistance right here in the chat by asking to speak with a person. This will help address your concerns about communication delays affecting your enrichment process.
Source: Where can I get customer support? - FAQ | Clay.com
Smit V.
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Hi Sam, thank you for reaching out! Apologies for the poor experience. Do you mind sharing who you are currently in touch with at the Clay team? Thank you!
George D.
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Hey Sam - (other) George here, I head up the support team. Just seeing your other email that you sent over to us too. Going to get this checked out for you and I'll follow up on that other thread as soon as I've got more info. I'll close this thread, just to keep things tidy.
Sam K.
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Thanks, Both

Clay
APP
·
·
For issues with your account executive, please reach out to us at friends@clay.com. You can also request human assistance right here in the chat by asking to speak with a person. This will help address your concerns about communication delays affecting your enrichment process.
Source: Where can I get customer support? - FAQ | Clay.com
Smit V.
·
·
Hi Sam, thank you for reaching out! Apologies for the poor experience. Do you mind sharing who you are currently in touch with at the Clay team? Thank you!
George D.
·
·
Hey Sam - (other) George here, I head up the support team. Just seeing your other email that you sent over to us too. Going to get this checked out for you and I'll follow up on that other thread as soon as I've got more info. I'll close this thread, just to keep things tidy.
Sam K.
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·
Thanks, Both