Hey team, trying to connect Apollo to Clay and got this:

Hey team, trying to connect Apollo to Clay and got this: | Clay

6 comments

· Sorted by Oldest

Clay
APP
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Here are the most common Apollo connection issues and solutions: API Key Problems: ** Verify the entire API key is copied exactly - even one missing character causes errors ** Check that your API key has proper permissions for the enrich endpoint ** Ensure the API key is active and valid Connection Setup: ** If Apollo isn't visible in connections, click "+ Add Connection" and select "Apollo" to set up again ** Try a browser refresh (Cmd/Ctrl + Shift + R) Account Issues: ** Check if you have sufficient credits in your Apollo account For detailed API key setup guidance, reference Apollo's documentation.
Source: Apollo.io integration overview | Documentation | Clay University
Smit V.
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Hi Andi, thank you for reaching out! Sorry about that, are you trying to add another Apollo account? As I currently see that you have 3 Apollo accounts connected with Clay at the moment out of which the 'andi-apollo-key' account is the one failing the other two accounts are connected properly. Let me know and I can look into it further :)
Andi D.
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Hey Smit! Yes im trying to connect a new account for higher API limits. Whenever I try to "Sign in with Apollo.io" it takes me to the error page per previous screenshot
Smit V.
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Can you try clearing your cache by doing a hard refresh and try again: Mac: ** Chrome and/or Firefox = Press Cmd + Shift + R ** Safari = Press Cmd + Option + R PC: * Chrome, Firefox, Microsoft Edge = Press Ctrl + F5 If this doesn't solve the issue, you'd have to reach out to Apollo's Support team as this seems like an issue on their end. Sorry about that!
Dane V.
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Hi Smit, I seem to be having the same issue Andi when trying to connect Apollo. I tried the hard refresh but that hasn't worked.
Smit V.
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Hi Andi, If hard-refresh didn't solve it then it seems like an issue on Apollo's end. Can you please reach out to their support team and have them look into this. In the meantime, we are monitoring this and will keep you updated if there is an issue on Clay's end with this. Thanks for being patient with us!
🙏1

Clay
APP
·
·
Here are the most common Apollo connection issues and solutions: API Key Problems: ** Verify the entire API key is copied exactly - even one missing character causes errors ** Check that your API key has proper permissions for the enrich endpoint ** Ensure the API key is active and valid Connection Setup: ** If Apollo isn't visible in connections, click "+ Add Connection" and select "Apollo" to set up again ** Try a browser refresh (Cmd/Ctrl + Shift + R) Account Issues: ** Check if you have sufficient credits in your Apollo account For detailed API key setup guidance, reference Apollo's documentation.
Source: Apollo.io integration overview | Documentation | Clay University
Smit V.
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Hi Andi, thank you for reaching out! Sorry about that, are you trying to add another Apollo account? As I currently see that you have 3 Apollo accounts connected with Clay at the moment out of which the 'andi-apollo-key' account is the one failing the other two accounts are connected properly. Let me know and I can look into it further :)
Andi D.
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Hey Smit! Yes im trying to connect a new account for higher API limits. Whenever I try to "Sign in with Apollo.io" it takes me to the error page per previous screenshot
Smit V.
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Can you try clearing your cache by doing a hard refresh and try again: Mac: ** Chrome and/or Firefox = Press Cmd + Shift + R ** Safari = Press Cmd + Option + R PC: * Chrome, Firefox, Microsoft Edge = Press Ctrl + F5 If this doesn't solve the issue, you'd have to reach out to Apollo's Support team as this seems like an issue on their end. Sorry about that!
Dane V.
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Hi Smit, I seem to be having the same issue Andi when trying to connect Apollo. I tried the hard refresh but that hasn't worked.
Smit V.
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Hi Andi, If hard-refresh didn't solve it then it seems like an issue on Apollo's end. Can you please reach out to their support team and have them look into this. In the meantime, we are monitoring this and will keep you updated if there is an issue on Clay's end with this. Thanks for being patient with us!
🙏1