Troubleshooting Issues with BouneBan API Connectivity

Habib U.

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Hi team - My BouneBan api for some reason isn't working. Can you guys help?

13 comments

· Sorted by Oldest

Channeled
APP
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If your API integration isn't working, here are the most likely causes and solutions: 1. Check your API key: • Verify that your key is active and correct • Ensure it has the proper permissions for the endpoint you're trying to access 2. Review your JSON body formatting: • Make sure text values are in double quotes • Check for proper comma placement • Remove any extra spaces or hidden characters • Verify the overall syntax is correct 3. Data structure: • Ensure all keys are properly quoted • Numbers don't need quotes unless they have leading zeros • Remove any null or undefined values that might cause issuesIf the issue persists, try pasting your JSON into a validator like JSONLint to spot any formatting issues. Sources: HTTP API with JWT Authentication - Clay University Apollo.io - Clay University FAQ: Why am I seeing the "failed to parse body" error when using the HTTP API enrichment?
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno R.
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Hi Habib, thanks for reaching out. Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1732635900&signature=d3e4ae68dbb54f885ac7addb71edd1cc06c1ef29d72915774ce6348ceced8499&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSn6BZIf2BKsam%2FhVPvGFQ%3D%3D%0A
Habib U.
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thank you for prompt response
Habib U.
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https://app.clay.com/workspaces/327860/tables/t_ZhQnjbkf2Nu3/views/gv_iGAZWWFb3Uuv
Habib U.
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here is the table - there are no spaces, key is correct, and endpoint permission is on
Bruno R.
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The team over at BounceBan has put together this guide to integrate bounceban with Clay that I suggest that you follow here: https://bounceban.tawk.help/article/integrate-bounceban-with-clay. I set up the template in your workspace and this seems to be working now!
Habib U.
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it still gives error
Habib U.
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Loading attachments
Habib U.
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This is the one you set up right?
Habib U.
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?
Bruno R.
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This is the column I set up for you following the guide I shared above, it looks to be working as expected here: https://downloads.intercomcdn.com/i/o/w28k1kwz/1266497275/77779e42e83bc81ecae3bb2fae00/CleanShot+2024-11-26+at+10_54_27%402x.png?expires=1732638600&signature=d4422326ed65d5127a73a3db9e46b6cd7ceac7a8e6c348ca9b0c8e3713ec56dd&req=dSIhEM13moNYXPMW1HO4zbOfz92y5SyIh2djLtJMIQG4Y0aPMnMzT3SWmh6o%0Atcz%2B%0A
Channeled
APP
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Hi Habib U.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
If your API integration isn't working, here are the most likely causes and solutions: 1. Check your API key: • Verify that your key is active and correct • Ensure it has the proper permissions for the endpoint you're trying to access 2. Review your JSON body formatting: • Make sure text values are in double quotes • Check for proper comma placement • Remove any extra spaces or hidden characters • Verify the overall syntax is correct 3. Data structure: • Ensure all keys are properly quoted • Numbers don't need quotes unless they have leading zeros • Remove any null or undefined values that might cause issuesIf the issue persists, try pasting your JSON into a validator like JSONLint to spot any formatting issues. Sources: HTTP API with JWT Authentication - Clay University Apollo.io - Clay University FAQ: Why am I seeing the "failed to parse body" error when using the HTTP API enrichment?
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bruno R.
·
·
Hi Habib, thanks for reaching out. Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1732635900&signature=d3e4ae68dbb54f885ac7addb71edd1cc06c1ef29d72915774ce6348ceced8499&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSn6BZIf2BKsam%2FhVPvGFQ%3D%3D%0A
Habib U.
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thank you for prompt response
Habib U.
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https://app.clay.com/workspaces/327860/tables/t_ZhQnjbkf2Nu3/views/gv_iGAZWWFb3Uuv
Habib U.
·
·
here is the table - there are no spaces, key is correct, and endpoint permission is on
Bruno R.
·
·
The team over at BounceBan has put together this guide to integrate bounceban with Clay that I suggest that you follow here: https://bounceban.tawk.help/article/integrate-bounceban-with-clay. I set up the template in your workspace and this seems to be working now!
Habib U.
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it still gives error
Habib U.
·
·
Loading attachments
Habib U.
·
·
This is the one you set up right?
Habib U.
·
·
?
Bruno R.
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·
This is the column I set up for you following the guide I shared above, it looks to be working as expected here: https://downloads.intercomcdn.com/i/o/w28k1kwz/1266497275/77779e42e83bc81ecae3bb2fae00/CleanShot+2024-11-26+at+10_54_27%402x.png?expires=1732638600&signature=d4422326ed65d5127a73a3db9e46b6cd7ceac7a8e6c348ca9b0c8e3713ec56dd&req=dSIhEM13moNYXPMW1HO4zbOfz92y5SyIh2djLtJMIQG4Y0aPMnMzT3SWmh6o%0Atcz%2B%0A
Channeled
APP
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Hi Habib U.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: