Hi Clay Support Team, I noticed that my account was downgraded to a free plan just a few hours before my paid plan expired. Unfortunately, this happened while I was mid-deployment for my last table, which uses 8,000 credits. Now, I’m limited to building lists of only 100 rows at a time. I’ve already invested $1,000 with Clay this month, and I’d really appreciate it if you could grant me a few extra hours of paid access to complete my work and utilize the 8,000+ credit tables. This would be a huge help in ensuring my deployment runs smoothly. Thank you for considering this request!
When your account is downgraded, your existing credits remain available until the end of your current billing cycle. After that, your credit balance will be capped at 2x the monthly credit limit of your new plan (for the free plan, this would be capped at 200 credits).For assistance with your specific situation regarding the 8,000-credit table deployment, please click on "Talk to a person" so we can review your account details and help find the best solution. Sources: Clay Credits Overview - Clay University Credit Rollover After Cancelling or Downgrading Subscription
Hi there, unfortunately, we can't extend the functionalities associated with your paid plan now that it has been downgraded. However, I can temporarily extend individual features for you. Could you clarify your specific needs, such as people search with X leads, CRM integration, etc.? This way, we can evaluate opportunities on a case-by-case basis. Let me know!
I need a people search with 15K leads in order to use my last round of credits
I have throttled that limit for you to 15k leads per search - you should be able to import these to a new table if you kick off a people search now!
Hey, thanks for reaching out Travis - I just tried on my end and it seems to be working, Can you confirm? https://downloads.intercomcdn.com/i/o/w28k1kwz/1274090135/93c216b8fe7750874892d712a06b/CleanShot+2024-12-03+at+_07H5CpgAQi%402x.png?expires=1733186700&signature=ebccec20047c7bd0f581763a95569076128a8b67082dc7f38f965c510edcde60&req=dSIgEsl3nYBcXPMW1HO4zWvXYcqbS1C6CBSWV8TY3vJRqVwVU%2Fo9C8bh7hwv%0A%2BylL%0A
great it looks good now - thanks!
