Troubleshooting Clay + Swarm Integration Relationship Issues

hey team, we're using the clay + swarm integration and the "find warm intos to person" is returning no relationship found. we spot checked a few and did find relationships, so not sure why the integration isn't spotting them. any ideas?

10 comments

Channeled
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There could be a few reasons why the "Find warm intros to person" feature isn't spotting relationships: 1. Ensure you've provided the correct inputs: • Your company domain • The target person's social URL 2. Check if you're using the Clay-provided key or your own Swarm account. With the Clay key, network mapping is based on the company domain you provide. 3. If you're using your own Swarm account, make sure: • You have an active company Swarm account membership • The Swarm Chrome extension is installed on your browser If you've verified these points and still face issues, you may need further assistance. Click on "Talk to a person" to request human support for a more detailed investigation.
Sources: The Swarm integration | Documentation | Clay University The Swarm integration | Documentation | Clay University
Loren P.
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https://app.clay.com/workspaces/237387/workbooks/wb_Eu7Q5BKkrkGH/tables/t_EfCefebdXycn/views/gv_qVxzMqnvCTyG
Loren P.
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any update here?
Bo (.
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Hey, the integration relies on people actively connecting their networks to Swarm. If someone hasn’t linked their LinkedIn or added connections, Swarm won’t be able to detect any relationships—even if they exist. If you’re trying to surface warm intros across a team, everyone involved will need to connect their LinkedIn to Swarm. It’s a bit of a limitation, but without those connections, the data just isn’t accessible. Let me know if you want help setting that up.
Loren P.
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I think I need help setting this up. The only "connection" options are to input my company domain (nothing about connecting my LinkedIn account).
Loren P.
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FWIW, it's also worked with other contact records. Just these few that we audited that didn't return results.
Bo (.
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To connect LinkedIn to Swarm: 1. Get access to your company’s Swarm account. 2. Install the Swarm Chrome extension in your browser. 3. Give it up to 48 hours for your LinkedIn connections to sync. Keep in mind, Swarm only surfaces connections of other persons that connected (or) based on shared work history, education, or mutual investors—it doesn’t pull all your 1st-degree LinkedIn connections by default unless you connect to them, due to privacy limits.
Loren P.
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Do we have to have a Swarm account? We're leveraging Clay's with the integration.
Loren P.
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This documentation shows that we can leverage Clay's managed Swarm account - https://www.clay.com/claybooks/get-warm-intros-to-target-contacts-and-companies-using-the-swarm
Bo (.
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Hey, you don’t need your own Swarm account since you’re using Clay’s managed integration — but adding your own LinkedIn connections can definitely help improve results. Here’s how to do that using the Swarm Chrome extension: How to import LinkedIn connections Let me know if you need help setting it up.

Troubleshooting Clay + Swarm Integration Relationship Issues | Clay