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Urgent: Seeking Advice on Expiring Credits for Client Project

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Hi! Need some credit help, I'm about to lost 9,870 credits from expiration, they expire so quick ๐Ÿ˜ž I saved these up for a current client project, but the client is postponing the proj two weeks or so - past my expiration period. Is there any way I can keep these, would hate to see 10k credits go to waste and need them for a proj!

  • Avatar of AJ C.
    AJ C.
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    ยท
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    Channeled
    APP
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    ๐Ÿ’ค You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!

  • Avatar of Bruno R.
    Bruno R.
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    Hi Alexander, thanks for reaching out. I'm happy to roll these credits over into the next billing period. Can you ping this thread again once your plan renews? We'll make sure to top your account up accordingly. I hope this was helpful. If there's anything else I can assist you with, please let me know!

  • Avatar of AJ C.
    AJ C.
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    ยท

    Yep it just renewed!

  • Avatar of Tanvi R.
    Tanvi R.
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    ยท

    Hi Alexander, thanks for reaching out! Just added those credits backs to your account. Let me know if you have any other questions!

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.