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Troubleshooting Apollo API Enrichment Email Issues
Clay S. I am using the apollo API enrichment feature and keep getting this reply "email_not_unlocked@domain.com"
Clay S. I am using the apollo API enrichment feature and keep getting this reply "email_not_unlocked@domain.com"
You're seeing "[email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com)" because Apollo now requires an additional step to extract emails. Here's how to resolve this: 1. Use "Find People at Company By Job Title" in Apollo to identify the right people. 2. Use our "write each item to new row in other table" function to extract results into a new table. 3. In the new table, use "Enrich Person From Apollo" and map all necessary columns except email. 4. Run the enrichment, and the saved contact's email will be included in the response. Note that you'll still be subject to Apollo's API limits. If you need further assistance, please request to talk to a person.
Source: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
I have done both and getting the same error
If you're still seeing "[email_not_unlocked@domain.com](mailto:email%5Fnot%5Funlocked@domain.com)" after following the suggested steps, there might be an issue with your Apollo API integration. Here's what you can try: 1. Refresh your browser (Cmd/Ctrl + Shift + R). 2. Run only the affected rows using the error retry option. 3. Use the "Find People at Company By Job Title" feature, then use the "write to table" function to extract results. 4. In the new table, use "Enrich Person From Apollo" and map all necessary columns except email. If the issue persists, verify your Apollo API key setup: 1. Review Apollo's official API key documentation. 2. Ensure all required permissions are granted. 3. Double-check that you've copied the entire API key correctly. If you need further assistance, please request to talk to a person.
Source: [FAQ: Why am I seeing email_not_unlocked@domain.com in Apollo?](https://docs.clay.com/en/articles/9757360-faq-why-am-i-seeing-email%5Fnot%5Funlocked-domain-com-in-apollo)
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