hey group i keep getting error messages when i click the enrich button

armond f.

19 comments

Clay Team
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Hey Armond, Sorry for the delay! Thanks for reaching out. Can you please share the table that's experiencing this error and the enrichment it's happening to? I'll take a look🙏🏽
armond f.
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should i share it here in this thread?
armond f.
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https://app.clay.com/workspaces/235446/tables/t_ObTwKKjLjXjJ/views/gv_FGTuL5hUJ7Mc
Clay Team
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Thanks for sharing! I'll take a look🙏🏽
Clay Team
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Hey Armond, QQ - By enrich button, do you mean the enrich data tab? or People Search column?
armond f.
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yes enrich data tab
Clay Team
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Alright, thanks for the reply. Can you do a quick table refresh now and reload the enrich data tab in your table?
armond f.
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i pressed the refresh on my browser and hit enrich
armond f.
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it quickly loaded the enrich screen and then gave an error message
Clay Team
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Alright, please share a screenshot of the error on your screen. I'll troubleshoot this. So sorry for the inconvenience🙏🏽
Clay Team
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Thanks for sharing! I'll get back with an update🙏🏽
Clay Team
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Hey Armond, QQ - What browser are you using?
armond f.
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safari
armond f.
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mac
armond f.
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ok problem is with safari
armond f.
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i switched to chrome
Clay Team
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Alright, did you have any plugins enabled in that browser or have javascript active?Are you getting the same error in your chrome browser?
armond f.
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no in chrome its working fine and honestly i couldnt even tell you im not much of a techy
Clay Team
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Ah alright. Great to know it's working fine in Chrome.Just to check - If you have some time, you can see what plugins are installed in your safari browser by clicking Help > Installed Plug-ins or Safari > Preferences > Security > Plug-In Settings. It'll be good for us to be able to identify the issue there, for future. Thank you!