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hey group i keep getting error messages when i click the enrich button

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hey group i keep getting error messages when i click the enrich button

  • Avatar of Clay Team
    Clay Team
    APP
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    Hey Armond, Sorry for the delay! Thanks for reaching out. Can you please share the table that's experiencing this error and the enrichment it's happening to? I'll take a lookπŸ™πŸ½

  • Avatar of armond f.
    armond f.
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    should i share it here in this thread?

  • Avatar of Clay Team
    Clay Team
    APP
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    Thanks for sharing! I'll take a lookπŸ™πŸ½

  • Avatar of Clay Team
    Clay Team
    APP
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    Hey Armond, QQ - By enrich button, do you mean the enrich data tab? or People Search column?

  • Avatar of armond f.
    armond f.
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    yes enrich data tab

  • Avatar of Clay Team
    Clay Team
    APP
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    Alright, thanks for the reply. Can you do a quick table refresh now and reload the enrich data tab in your table?

  • Avatar of armond f.
    armond f.
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    i pressed the refresh on my browser and hit enrich

  • Avatar of armond f.
    armond f.
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    it quickly loaded the enrich screen and then gave an error message

  • Avatar of Clay Team
    Clay Team
    APP
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    Alright, please share a screenshot of the error on your screen. I'll troubleshoot this. So sorry for the inconvenienceπŸ™πŸ½

  • Avatar of Clay Team
    Clay Team
    APP
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    Thanks for sharing! I'll get back with an updateπŸ™πŸ½

  • Avatar of Clay Team
    Clay Team
    APP
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    Hey Armond, QQ - What browser are you using?

  • Avatar of armond f.
    armond f.
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    safari

  • Avatar of armond f.
    armond f.
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    mac

  • Avatar of armond f.
    armond f.
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    ok problem is with safari

  • Avatar of armond f.
    armond f.
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    i switched to chrome

  • Avatar of Clay Team
    Clay Team
    APP
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    Alright, did you have any plugins enabled in that browser or have javascript active?Are you getting the same error in your chrome browser?

  • Avatar of armond f.
    armond f.
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    no in chrome its working fine and honestly i couldnt even tell you im not much of a techy

  • Avatar of Clay Team
    Clay Team
    APP
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    Ah alright. Great to know it's working fine in Chrome.Just to check - If you have some time, you can see what plugins are installed in your safari browser by clicking Help > Installed Plug-ins or Safari > Preferences > Security > Plug-In Settings. It'll be good for us to be able to identify the issue there, for future. Thank you!