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Discrepancy in Credit Charges for Professional Post and Shares | Clay

Discrepancy in Credit Charges for Professional Post and Shares

·Jan 15, 2026 11:53 AM·

Hi Team, The get persons proffesional post and shares shows as 0.5 credits per run, but i am being charged 5 credits per run, can you please check this asap Workspace Email - faraz@hypeauditor.com

8 comments

· Sorted by Oldest

Clay Support
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That mismatch is usually because the actual credit cost depends on the provider/data type and can also be impacted by how the column is running (ex: re-runs or Auto-update). [1]
A couple quick checks:
In the enrichment panel, confirm the credit cost shown there (it’s the source of truth per action).
Right-click the column → Run Info to see total credits spent for that column and spot if it’s re-running more than expected. [2]
If Auto-update is on, turn it off to prevent background refresh runs from consuming credits.
If you want, paste a screenshot of the column’s “Run Info” and the enrichment panel where it shows 0.5, and I’ll help interpret what’s driving the 5 credits.
Clay Support
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Is that what you were looking for?
Faraz A.
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Faraz A.
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please connect me to a human
Clay Support
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Got it — I’m connecting you to a human teammate now.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Michael A.
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Hi Faraz - thanks for reaching out! Can you send me the specific table URL you're seeing this in?
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!