Claygent Bug: Prompts Deleting After Save on LinkedIn Qualification | Clay

Claygent Bug: Prompts Deleting After Save on LinkedIn Qualification

Claygent is deleting parts of my prompts after I hit save. This is a really frustrating bug because we're creating detailed prompts just to have them deleted. This is happening on the "Linkedin Qualification prompt" in the table I will give you. This is not the first time this has happened, and so far my progress has bee deleted from this prompt twice. I would appreciate a solution here. https://app.clay.com/workspaces/28090/workbooks/wb_fS8Srw3tsC4N/tables/t_0svniynCjk73swR8gSx/views/gv_0svniynuQStxPWce7Us

24 comments

Channeled
APP
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We're sorry to hear you're experiencing issues with Claygent deleting parts of your prompts. This isn't expected behavior, and we'd like to help resolve it. To address this, we recommend the following steps: 1. Double-check that you're saving your changes properly after editing the prompt. 2. Try refreshing the page and re-entering your prompt. 3. Clear your browser cache and cookies, then log back in to see if the issue persists. 4. If possible, try accessing Clay from a different browser or device to rule out any local issues. If these steps don't resolve the problem, we'll need more information to investigate further. Could you provide more details about when exactly the deletions occur? For example, do you notice it immediately after saving, or does it happen later when you return to the prompt?
Sources: Claygent: AI Web Scraper [Clay 101] - Clay University Claybooks: Personalize LinkedIn messages and emails using prospect’s recent thought leadership | Clay.com
Rees B.
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Nope, need human resolution here. I am saving prompts correcty.Should not need to worry about anything else to make sure my prompts save.
Kareem Amin
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Rees B. thanks for reporting this. We’re looking into it
Rees B.
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Cool! thanks Kareem Amin
Kareem Amin
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Does it happen while you are typing or pressing backspace or copy pasting?
Rees B.
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No its after I save the prompt and then re-open the edit page, its just deleting parts of the prompt
Rees B.
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I am often using the "Save and don't run" option instead of running the rows
Kareem Amin
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Got it. Jeff B. I think these are the repro steps
Jeff B.
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Hey Rees - a few questions that will help us a lot here. Thanks for flagging this and sorry for the really frustrating experience.
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When you've seen this happen is it editing an AI column or creating an AI column?
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Do you see an error pop up in the lower right hand side? Or does it show that its saved but then it doesn't update?
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Is this Claygent or Use-AI?
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Do you just edit the prompt, or do you update other settings also (like the response schema, or model, etc.)
I just tried and haven't been able to reproduce this yet -- if I'm able to get to exact reproduction steps we should be able to resolve this ASAP. Thanks again for the feedback here.
Rees B.
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I am editing an existing Claygent prompt. I am just making edits to the main body of the prompt. In this case I've been copy/pasting in info from the response cells since I'm iterating on a Claygent qualification prompt that I am adding titles to.
Rees B.
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it doesn't happen every time but has now happened twice on this specific prompt. and it basically just cuts off the bottom half of the prompt and removes the saved history
Rees B.
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I am getting no error messages it just saves correctly
Jeff B.
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Is it cutting out just the parts that you added in the edit, or does it actually remove more than that (i.e. text that had been there previously)?
Rees B.
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its cutting out more than the edits I just made
Rees B.
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like the whole bottom of the prompt (Output section) gets chopped
Rees B.
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and some of the other edits I was making to the body
Jeff B.
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Last question...when this has happened, when you hit save, does it take a ~long time? i.e. 10+ seconds?
Rees B.
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nope its been pretty immediate
Jeff B.
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Ok interesting - got it. Thanks for all of this... will take a closer look and see if I can get to a consistent repro.
Rees B.
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thanks for checking it out. LMK if I can help with anything else
Rees B.
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hey this same thing is happening again in the same table Jeff B.
Rees B.
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I realized I did something different tho, this might help with repro
Rees B.
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while i had the edit windown for the CLaygent prompt open I ran a cell in the column I was editing
Bo (.
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Thanks for catching that—really helpful. I’ve flagged it to the team as well so they can take a closer look. Appreciate you letting us know.