Assistance Needed for Enrichment Workflow Issue

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hey support, can someone help me with this enrichment workflow? more details here: https://www.loom.com/share/a82243c0d32b431c96fe4ae0ac5c16a2?sid=fafe4547-8261-4656-a172-259ebc7b7c61

7 comments

Robert K.
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yes, I'd love a human!
Robert K.
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https://app.clay.com/workspaces/575873/workbooks/wb_0svysv26KGnBPJTzqVv/tables/t_0sy0u78ygZTYb93K7SB/views/gv_0sy0u79N55dMqNFjEJa
Robert K.
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btw I manually fixed some on the bottom
Robert K.
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oh and we're on the enterprise plan
Bo (.
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Hey — when issues come up with LeadIQ and your API key, it’s often related to credit limits on your end. Also, if you’re trying to rerun enrichments, make sure to select the entire row instead of triggering individual cells — otherwise it might re-run more than intended. We do this to help avoid unnecessary credit use. You can see how to do it properly in this GIF. Let me know if you might’ve hit your credit limit, and I can help check from our side too.
Robert K.
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hmm, then why would the individual ones still run if I hit limits? Also - did you mean to link a GIF? I don't see a link I thought I was running the whole row
Bo (.
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It’s likely due to how the provider processes requests or your rate limit on their end. Since it’s not something we’re seeing as an issue on our side (same as with the credits issues earlier), you might want to check in with them directly to confirm. Let me know if you need help with anything else. https://downloads.intercomcdn.com/i/o/w28k1kwz/1582005132/607164c6ac546685a41c5ee3d4a4/b39da3b8-68a4-4ba1-928f-8ecc408e059c?expires=1750531500&signature=edcdc430bf3109c2d0aa09ef034179b51fa56abf5124a5af2c2702bc34f1de45&req=dSUvFMl%2BmIBcW%2FMW1HO4zWwWUZ0QZzVtvmChzIUdbbMh6v9YpbBoLEfAfAzj%0AtjiO%0A