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Referral Program Responsibility at Clay: Missing Credits Issue
Who is reponsible for the referral program at Clay? Im a Clay creator and a client who signed up through my link did not get the 3,000 credits when getting a paid subscription
Clay manages the referral program automatically through our platform. To resolve the issue: 1. Verify the referral link was used correctly during sign-up. 2. Confirm the client subscribed to a paid plan. 3. Check your referral status in the app: • Go to workspace settings • Click "Referrals" If the link was used correctly but credits weren't awarded, you'll need to request human assistance. Click "Talk to a person" in this chat for further help. Unfortunately, if the referral link wasn't used during sign-up, we can't grant the referral credits.
Hey there Nicolas thanks for reaching out, sorry for that, can you please fill out this form? It’s for manually attributing referrals that didn’t register due to technical issues. Thank you for your help