Bug in Clay: Work Email Validation Issue

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When i run the work email validation clay finds some work emails but the Validated Work Email column remains empty. is this a bug ?

6 comments

· Sorted by Oldest

Niko Ntemos
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https://app.clay.com/workspaces/79898/tables/t_BfctxfZVE2sf/views/gv_ZWEzTBDKY0oT
Clay Team
APP
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Hey Niko, appreciate the patience, and thanks for reaching out!
Clay Team
APP
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Here's an explanation of what's going on: The waterfall gives you the option to add a validation provider to check results from each email finder. When the validation tool determines the email is invalid, the next email finder tries to find a new one, but if it finds the same email as the previous column it won't try to validate it again because it already tried to validate once before, and this could result in no final output because none were valid.We automatically hide validation columns helping keep tables clean and that's why it's not evident at first glance. Let me know if you still have any questions though!
Clay Team
APP
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The team is working on some updates that would help make things a bit clearer since we know it's confusing when you see a green check mark but you don't see the validation provider checking the email after that unless you unhide the columns. That update should be coming soon where it's easier to understand what steps are taken
Niko Ntemos
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Hey Arturo, thanks for getting back. What I still dont understand in my example above (screenshot) is if the email that have been found e.g. from prospeo is a valid one or not? And based on the explanation of the example above all the 2nd, 3rd and 4th email were found but debounce could not validate them and thats why the final email column is empty, crrect ?
Clay Team
APP
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Hey Niko, yes, that's correct. The providers were trying to find a new one, but since the email was the same, debounce didn't try to validate it all over again because it was invalid already.

Niko Ntemos
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https://app.clay.com/workspaces/79898/tables/t_BfctxfZVE2sf/views/gv_ZWEzTBDKY0oT
Clay Team
APP
·
·
Hey Niko, appreciate the patience, and thanks for reaching out!
Clay Team
APP
·
·
Here's an explanation of what's going on: The waterfall gives you the option to add a validation provider to check results from each email finder. When the validation tool determines the email is invalid, the next email finder tries to find a new one, but if it finds the same email as the previous column it won't try to validate it again because it already tried to validate once before, and this could result in no final output because none were valid.We automatically hide validation columns helping keep tables clean and that's why it's not evident at first glance. Let me know if you still have any questions though!
Clay Team
APP
·
·
The team is working on some updates that would help make things a bit clearer since we know it's confusing when you see a green check mark but you don't see the validation provider checking the email after that unless you unhide the columns. That update should be coming soon where it's easier to understand what steps are taken
Niko Ntemos
·
·
Hey Arturo, thanks for getting back. What I still dont understand in my example above (screenshot) is if the email that have been found e.g. from prospeo is a valid one or not? And based on the explanation of the example above all the 2nd, 3rd and 4th email were found but debounce could not validate them and thats why the final email column is empty, crrect ?
Clay Team
APP
·
·
Hey Niko, yes, that's correct. The providers were trying to find a new one, but since the email was the same, debounce didn't try to validate it all over again because it was invalid already.