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Issues with Importing Accented Characters in Data Demo | Clay

Issues with Importing Accented Characters in Data Demo

·Nov 20, 2025 05:01 PM·

Hey, we have a demo with a prospect tomorrow, when importing some of the data, some names have an accent such as Björn But the output is coming back as: Can't get the character to be recognised, any ideas?

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5 comments

· Sorted by Oldest

Clay Support
APP
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For character encoding issues with accented letters, try using UTF-8 encoded CSV files when importing data.
You can also use our Translate tool to handle names with accents correctly - it looks like this was successfully used to address similar character recognition issues.
If you're still having trouble, try uploading your data to a public Google Sheet first, then download it again as a CSV and attempt the upload once more. This often resolves hidden formatting problems that can cause character display issues.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you still need help resolving the character encoding issue or have other questions about your data import, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other challenges you’re facing?
Denver B.
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worked, thanks
Clay Support
APP
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Great! Let me know if you have more questions or need further assistance.