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Issue with Adding Products in HG Insights Table
hey team, i am not able to select or add any product in the last tab shown in this HG insights tabel
If you're having trouble finding or selecting products in the HG Insights table, this is likely because the preview only loads the top 1000 most used products, not the entire HG catalogue. If you can't find the specific product you're looking for, try these alternative approaches: 1. Add the corresponding vendor domain (e.g., ramp.com, expensify.com) in the Vendor Domains field 2. Use Product Categories to filter and find relevant products 3. Use Product Attributes to narrow down your searchThese filters will help you locate the products you need even if they're not showing in the initial preview. Source: HG Insights integration overview | Documentation | Clay University
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Manav S.··yes i tried and then it showed me this, i use the explorer plan
The issue you're experiencing is not related to your Explorer plan - HG Insights integration is available across plans. The limitation you're seeing is because the preview only loads the top 1000 most used products, not the entire HG catalogue.If you can't find the specific product you're looking for, try these alternative approaches: 1. Add the corresponding vendor domain (e.g., ramp.com, expensify.com) in the Vendor Domains field 2. Use Product Categories to filter products 3. Use Product Attributes to narrow down your searchThese filters will help you locate the products you need even if they're not showing in the initial preview. Source: HG Insights integration overview | Documentation | Clay University
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- Manav S.··
no, i was able to find the product through your steps given, but after i went to create a new table it showed me that it has failed to create new sources, please check your plan and try again
This error message typically appears when there might be an issue with your plan's access to certain data sources or authentication. To resolve this, please try these steps: 1. Double-check that you're properly authenticated with the data source 2. Ensure you've configured all required source settings 3. Verify that your plan includes access to the specific data source you're trying to useIf you continue experiencing this issue after trying these steps, please click on "Talk to a person" to request human assistance. A support agent will help investigate your specific plan limitations and permissions. Source: Table sources overview | Documentation | Clay University
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
- Manav S.··
the email associated with clay account is info@obsidianlabs.co, i currently use the explorer plan. please share a step by step guide if there is something i need to do to fix this, thanks
- Manav S.··
can someone please help?
Bo (.··Hey Manav! Looks like we had a small bug, but it's fixed now. Let's refresh your browser: For Mac: - Chrome/Firefox: Cmd + Shift + R - Safari: Cmd + Option + R For PC: - Chrome/Firefox/Edge: Ctrl + F5 Try adding the source again after refreshing. Let me know if you still see the error.
Manav S.··Mostly I think this might be due to the bug
- Bo (.··
Hey - Do you mind sending the link (url) to the table so we can take a look? https://downloads.intercomcdn.com/i/o/w28k1kwz/1347419411/65baf32e1d2a789ffba395c6d35c/CleanShot+2025-01-22+at+_42I1FzxXHf%402x.png?expires=1739478600&signature=7bc9948927288a5ed25a55e1f98ae44d2e2bbdbe4aa17088d53021fd3c54e2b1&req=dSMjEc1%2FlIVeWPMW1HO4zVws4pgzClyugvYjA82bedCZ4g%3D%3D%0A
- Manav S.··
Can someone please help????
- Bo (.··
Hey Manav! I've added the credits back to your account. Let me know once you run it again Need anything else?
- Manav S.··
Thanks Bo, I think that helps, will let you know if there's issue from HG insights again