Request for Restoration of Expired Credits on DigitalChamp

Nibha G. · 2024-12-19 21:47:33.239624+00

Hey there, I had 20,000 credits in my account but they expired. It has been a weird time of the year for me. Can I please get them back, I had flows ready to go for this month and the I was going to decide weather I can choose clay as a full time service for me -

Request for Restoration of Expired Credits on DigitalChamp | Clay

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Unfortunately, expired credits cannot be restored. For monthly subscriptions, unused credits roll over and accumulate in your account up to 2x your plan's monthly credit limit. For example, if your plan provides 50,000 credits per month, you can accumulate up to 100,000 credits.If you need more credits, you have two options: 1. Purchase credit top-ups for immediate use 2. Upgrade to a higher tier planFor annual plans, all credits are provided upfront and can be used whenever you'd like throughout the year. Sources: Do credits roll over? - FAQ | Clay.com Clay credits cverview | Clay University Credit Rollover Monthly vs. Annual Plans How can I get more credits if I run out? - FAQ | Clay.com
Nibha G.
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I need to talk to a human
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bo (.
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Hey, thanks for reaching out, Nibha! Unfortunately, that's not something that we can do. But I do see that you have 2568 credits. What I can do here is reactivate the trial so you can get the full features! Does that sound good?
Nibha G.
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yes sounds good
Nibha G.
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I really urge you to help me out
Nibha G.
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just for the last month
Nibha G.
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Its christmas please 🙏
LuisArturo
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Hey there Nibha, jumping in for Bo here, just restarted your trial for you.
Nibha G.
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Hey Luis, can't see the credits in the account yet
Nibha G.
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I am looking to start 2025 strong, if you could please help me reinstate some of credits that will be really appreciated
LuisArturo
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Apologies rest of the cre4dits are there now.
Nibha G.
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cant still see
Nibha G.
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Nibha G.
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https://app.clay.com/workspaces/247953

22 comments