Request for Restoration of Expired Credits on DigitalChamp

Hey there, I had 20,000 credits in my account but they expired. It has been a weird time of the year for me. Can I please get them back, I had flows ready to go for this month and the I was going to decide weather I can choose clay as a full time service for me - digitalchamp.com.au

22 comments

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Unfortunately, expired credits cannot be restored. For monthly subscriptions, unused credits roll over and accumulate in your account up to 2x your plan's monthly credit limit. For example, if your plan provides 50,000 credits per month, you can accumulate up to 100,000 credits.If you need more credits, you have two options:1. Purchase credit top-ups for immediate use 2. Upgrade to a higher tier planFor annual plans, all credits are provided upfront and can be used whenever you'd like throughout the year. Sources: Do credits roll over? - FAQ | Clay.com Clay credits cverview | Clay University Credit Rollover Monthly vs. Annual Plans How can I get more credits if I run out? - FAQ | Clay.com
Nibha G.
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I need to talk to a human
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bo (.
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Hey, thanks for reaching out, Nibha! Unfortunately, that's not something that we can do. But I do see that you have 2568 credits. What I can do here is reactivate the trial so you can get the full features! Does that sound good?
Nibha G.
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yes sounds good
Nibha G.
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I really urge you to help me out
Nibha G.
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just for the last month
Nibha G.
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Its christmas please 🙏
LuisArturo
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Hey there Nibha, jumping in for Bo here, just restarted your trial for you.
Nibha G.
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Hey Luis, can't see the credits in the account yet
Nibha G.
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I am looking to start 2025 strong, if you could please help me reinstate some of credits that will be really appreciated
LuisArturo
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Apologies rest of the cre4dits are there now.
Nibha G.
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cant still see
Nibha G.
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Nibha G.
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https://app.clay.com/workspaces/247953
LuisArturo
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Sorry can you refresh the page they should be there now.
Nibha G.
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They are there now, just one request, can I please get some more of my expired 20K credits. They were a lot, and I had a plan to utilize them before 1st for a campaign. I had spent a lot of time and resources into clay already.
Nibha G.
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They just expired 2 days back
Nibha G.
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I had been sick with covid due to which I missed the deadline
LuisArturo
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There you go there are some more credits in your workspace.
Nibha G.
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Thank-you so much! Really appreciate it
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Hi Nibha G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: