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Request to Revert Clay API Credits Due to Honest Mistake

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Hi team, we just recently upgraded this workspace of a client: https://app.clay.com/workspaces/328553 However, one of my team members mistakenly used Clay API for using Claygent for this table: https://app.clay.com/workspaces/328553/tables/t_hpkFXkrz5E6g/views/gv_8t4XmJXMaUJz It costed us thousands of credits. May I please request to revert back the credits that were redemeed as this is just an honest mistake? We'll be more mindful going forward. Thanks.

7 comments

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tomi F.
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Hello Ericson! I can refund the credits this time. Let me know if you see them refelcted on your end.
Ericson D.
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Yeah, seems like it did. May I know how many credits were refunded? I've asked because we just got 4k bonus credits to our account( from the startup program) and now our balance is 11k credits.
Ericson D.
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so I assumed that if the credits were refunded, we'll have more balance in our account.
Tomi F.
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I see about 600 rows in the table, so I added 1500 credits to you account as refund for the Claygent credits burned.
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Ericson D.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Request to Revert Clay API Credits Due to Honest Mistake | Clay