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Impact of Downgrading from Pro to Explorer on Credits

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Will I lose my credits if I downgrade from Pro ($2,000) to Explorer ($349)?

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    Channeled
    APP
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  • Avatar of Tomi F.
    Tomi F.
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    Hello Theo! When you downgrade plans, your account is subject to the credit rollover policy of your new plan. For example, if you have 20k credits and downgrade to a plan that allows up to 5k credits, your workspace will have 10k credits when the billing cycle resets, so some credits will be lost. In your case, I can add all the credits back after your cycle resets so you have an extra month to use them. Let me know if this is something you'd find helpful.

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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

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    Hi Theo K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Theo K.
    Theo K.
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    Hi could you check my request now?

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Theo thanks for reaching out, just to confirm would you like to go with the option that Tomas offered you?

  • Avatar of Theo K.
    Theo K.
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    Can you confirm what Tomas offered?

  • Avatar of LuisArturo
    LuisArturo
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    This was the offer, when you downgrade plans, your account is subject to the credit rollover policy of your new plan. For example, if you have 20k credits and downgrade to a plan that allows up to 5k credits, your workspace will have 10k credits when the billing cycle resets, so some credits will be lost. In your case, I can add all the credits back after your cycle resets so you have an extra month to use them.

  • Avatar of Theo K.
    Theo K.
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    Yeah that’s what I understood

  • Avatar of Theo K.
    Theo K.
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    That works

  • Avatar of LuisArturo
    LuisArturo
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    Very well I can help you with this, what is the workspace that this will be done for.

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    Hi Theo K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Tanvi R.
    Tanvi R.
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    Hi Theo, thanks for reaching out! Do you know how many credits did not rollover for you into the Explorer plan?

  • Avatar of Tanvi R.
    Tanvi R.
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    Hey Theo, I went ahead and added 10K credits into your account. Let me know if that works!

  • Avatar of Theo K.
    Theo K.
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    They were about 50k credits Tanvi R. as I had the Pro ($2000) plan

  • Avatar of Tanvi R.
    Tanvi R.
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    Got it Theo, just added another 40K credits to your account. Let me know if you have any other questions! 😊

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    Hi Theo K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: