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Help Needed: Email Issues After Domain Connection with Smart Lead

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Hey everyone I connected my domain with smart lead and now everyone cannot send emails, this is a massive problem since our clients are awaiting emails and we cannot contact them. We put in one of our emails for warm up on smart lead and now we are dealing with an error for DKIM not being authenticated. At the moment we are pacing to find a solution to this so If someone can please help with this issue it would be incredible

  • Avatar of Muhammad S.
    Muhammad S.
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    You just need to add DKIM keys

  • Avatar of Muhammad S.
    Muhammad S.
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    in your email provider workspace

  • Avatar of Channeled
    Channeled
    APP
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    I apologize, but the information I've found about your query doesn't directly address DKIM authentication errors or email sending issues with SmartLead. The sources mainly cover general integration steps between Clay and SmartLead for adding and updating leads in campaigns.To better assist you with your specific issue, could you please provide more details about the exact error message you're receiving and any steps you've already taken to troubleshoot the problem? This will help me provide more targeted advice or direct you to the appropriate resources. Source: SmartLead - Clay University

  • Avatar of Muhammad S.
    Muhammad S.
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    are you using MS/google

  • Avatar of Channeled
    Channeled
    APP
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    While DKIM authentication is indeed important for improving email deliverability and protecting your sender reputation, I'll need to know which email provider you're using (Microsoft or Google) to provide specific instructions for adding DKIM keys.Could you please confirm which email provider you're using? Once you share that information, I can provide you with the exact steps to set up DKIM authentication for your domain. Source: What is Email Verification? | Clay

  • Avatar of Robert V.
    Robert V.
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    Using google

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Robert V.
    Robert V.
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    We are set up with google, this has never happened before

  • Avatar of Muhammad S.
    Muhammad S.
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    https://easydmarc.com/tools/dkim-lookup Check if your domain has a DKIM record

  • Avatar of Robert V.
    Robert V.
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    Muhammad S. This has never happened before and we are trying to get this resolved asap, we connected my email with smart lead and started to warm it up and now all the sudden this happened. How should we go about adding the DKIM keys and how long will this ahppen

  • Avatar of Muhammad S.
    Muhammad S.
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    you can add dkim keys in like 5 mins

  • Avatar of Muhammad S.
    Muhammad S.
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    however the authentication may take upto 48 hours but it is typically quicker

  • Avatar of Robert V.
    Robert V.
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    Okay great, how do i select the look up for Selector

  • Avatar of Robert V.
    Robert V.
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    my domain is newmediagroup.co

  • Avatar of Muhammad S.
    Muhammad S.
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    your emails are hosted on google?

  • Avatar of Robert V.
    Robert V.
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    Yes we are hosted on google

  • Avatar of Muhammad S.
    Muhammad S.
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  • Avatar of Muhammad S.
    Muhammad S.
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    at the top search for dkim

  • Avatar of Robert V.
    Robert V.
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    Okay doing this now

  • Avatar of Robert V.
    Robert V.
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    it says authentication

  • Avatar of Muhammad S.
    Muhammad S.
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    can you share screenshot

  • Avatar of Robert V.
    Robert V.
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    Yes one moment

  • Avatar of Robert V.
    Robert V.
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  • Avatar of Robert V.
    Robert V.
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  • Avatar of Robert V.
    Robert V.
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  • Avatar of Robert V.
    Robert V.
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    Thank you so much for your help please let me know how I should proceed here Muhammad S.

  • Avatar of Muhammad S.
    Muhammad S.
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    it says its not published

  • Avatar of Muhammad S.
    Muhammad S.
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    when did you publish it?

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    Muhammad S.
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  • Avatar of Robert V.
    Robert V.
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    What do you mean?

  • Avatar of Robert V.
    Robert V.
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    Is it possible we can hop on a huddle?

  • Avatar of Muhammad S.
    Muhammad S.
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    yes you can huddle me

  • Avatar of Robert V.
    Robert V.
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    THank you doing this now

  • Avatar of Robert V.
    Robert V.
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  • Avatar of Muhammad S.
    Muhammad S.
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  • Avatar of LuisArturo
    LuisArturo
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    Hey there Robert thanks for reaching out and appreciate you jumping in Muhammad! Are you still experiencing this issue, these documents from Smartlead may help as well. https://helpcenter.smartlead.ai/en/articles/10-my-dkim-is-not-validating https://helpcenter.smartlead.ai/en/articles/247-dkim

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Robert V.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: