Help Needed: Email Issues After Domain Connection with Smart Lead | Clay

Help Needed: Email Issues After Domain Connection with Smart Lead

Hey everyone I connected my domain with smart lead and now everyone cannot send emails, this is a massive problem since our clients are awaiting emails and we cannot contact them. We put in one of our emails for warm up on smart lead and now we are dealing with an error for DKIM not being authenticated. At the moment we are pacing to find a solution to this so If someone can please help with this issue it would be incredible

38 comments

Muhammad S.
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You just need to add DKIM keys
Muhammad S.
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in your email provider workspace
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I apologize, but the information I've found about your query doesn't directly address DKIM authentication errors or email sending issues with SmartLead. The sources mainly cover general integration steps between Clay and SmartLead for adding and updating leads in campaigns.To better assist you with your specific issue, could you please provide more details about the exact error message you're receiving and any steps you've already taken to troubleshoot the problem? This will help me provide more targeted advice or direct you to the appropriate resources. Source: SmartLead - Clay University
Muhammad S.
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are you using MS/google
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While DKIM authentication is indeed important for improving email deliverability and protecting your sender reputation, I'll need to know which email provider you're using (Microsoft or Google) to provide specific instructions for adding DKIM keys.Could you please confirm which email provider you're using? Once you share that information, I can provide you with the exact steps to set up DKIM authentication for your domain. Source: What is Email Verification? | Clay
Robert V.
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Using google
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Robert V.
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We are set up with google, this has never happened before
Muhammad S.
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https://easydmarc.com/tools/dkim-lookup Check if your domain has a DKIM record
Robert V.
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Muhammad S. This has never happened before and we are trying to get this resolved asap, we connected my email with smart lead and started to warm it up and now all the sudden this happened. How should we go about adding the DKIM keys and how long will this ahppen
Muhammad S.
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you can add dkim keys in like 5 mins
Muhammad S.
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however the authentication may take upto 48 hours but it is typically quicker
Robert V.
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Okay great, how do i select the look up for Selector
Robert V.
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my domain is newmediagroup.co
Muhammad S.
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your emails are hosted on google?
Robert V.
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Yes we are hosted on google
Muhammad S.
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login to admin.google.com
Muhammad S.
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at the top search for dkim
Robert V.
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Okay doing this now
Robert V.
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it says authentication
Muhammad S.
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can you share screenshot
Robert V.
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Yes one moment
Robert V.
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Robert V.
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Muhammad S.
Robert V.
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Robert V.
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Thank you so much for your help please let me know how I should proceed here Muhammad S.
Muhammad S.
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it says its not published
Muhammad S.
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when did you publish it?
Muhammad S.
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Robert V.
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What do you mean?
Robert V.
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Is it possible we can hop on a huddle?
Muhammad S.
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yes you can huddle me
Robert V.
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THank you doing this now
Robert V.
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rob@newmediagroup.co
Robert V.
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Muhammad S.
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LuisArturo
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Hey there Robert thanks for reaching out and appreciate you jumping in Muhammad! Are you still experiencing this issue, these documents from Smartlead may help as well. https://helpcenter.smartlead.ai/en/articles/10-my-dkim-is-not-validating https://helpcenter.smartlead.ai/en/articles/247-dkim
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Hi Robert V.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: