Help Needed: Awaiting Call Back Issue in Enrichment Columns | Clay

Help Needed: Awaiting Call Back Issue in Enrichment Columns

I've been experiencing "Awaiting Call back" in enrichment columns for days now. Can anyone help me with this? https://app.clay.com/workspaces/48646/tables/t_0svb6yx3nSnFuNjse95/views/gv_3yPJvmpwtFE2

6 comments

Channeled
APP
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The "Awaiting Call back" status in your enrichment columns could be due to API tier limits or issues with the enrichment process. Here are a few steps to resolve this: 1. Check your Anthropic API limits. If you're on a lower tier, try processing data in smaller batches (around 50 rows at a time). 2. Try re-running the enrichment: • Double-click on the row and click "re-run this cell" • Or toggle the auto-update off and on again, then accept the run prompt If these steps don't resolve the issue, you may need more specific troubleshooting. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.
Bo (.
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Hey! Sorry about that — could you let me know which table or column you’re seeing this in? I checked on my end but couldn’t find it. Typically, when you see “Awaiting Callback,” it means the provider is still processing the data, and it can sometimes take a few hours/day depending on their setup. Let me know and I’ll help you sort it out!
K
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Bo (. it is on Icypeas
Bo (.
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Hey, I checked your table and don’t see any bugs on my end even from the backend - It’s still awaiting the callback, and once it comes through, it should appear. That said, it’s taking quite a while. If you prefer, you can remove it from the provider list and continue with the others. Let me know if you need help with that!
K
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Bo (. It's been more than 5 days already
Bo (.
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Hey, I checked, and while I didn’t find anything from exactly five days ago, I do see some that have been pending since the 27th and are taking longer than usual. There’s nothing showing as an error in the backend logs — it looks like they’re still just waiting. If you’d prefer to move forward, the best option would be to remove them. Let me know if you want help with that!