Clay Icon
Join the Community
02 Support

Troubleshooting Better Contact Connection Issues

Avatar of Jack B.Jack B.
·
·

My Better Contact connection is no longer working. I tried to remove it and add it back but it will no longer connect. Any ideas?

7 comments

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    I'm sorry to hear you're having trouble with your BetterContact connection. Let's try to troubleshoot this issue. First, ensure you're following these steps to set up the integration correctly: 1. In your Clay table, click "Add enrichment" and search for BetterContact. 2. Under "Integrations," select one of the BetterContact options. 3. In the modal, click "Select BetterContact account." 4. If you have your own account, click "+ Add account" and go through authentication. Otherwise, use the Clay-provided key. If you've already tried these steps and it's still not working, you may need to check your BetterContact account settings or API key. If the issue persists, please request human assistance by clicking on "Talk to a person" for further troubleshooting.

  • Avatar of Jack B.
    Jack B.
    ·
    ·

    No, I get this error message: Could not verify the BetterContact email and api key login. Please check and try again.

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    Hey Jack, In the table, it looks like Better Contact is actually connected and working properly. I also tried to rerun it and there were no issues whatsoever. Sounds like it was fixed, right?

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

  • Avatar of Jack B.
    Jack B.
    ·
    ·

    I am still not able to use Better Contact. I can't seem to find where you were able to use it successfully. Can you help?

  • Avatar of Jack B.
    Jack B.
    ·
    ·

    Actually, I should be more clear. Better Contact works when using Clay credits. I am trying to connect my account/API and that's what is not working.