Hi Kevin Y., sorry to hear this that is super strange and frustrating! Can you walk us through how you implemented the smartlead column and explain if the 860 new uploads were once on this Clay table?
Agreed, not sure how that could happen and shouldn't. I don't think anyone is online right now to check on it but will update you as soon as someone replies about it tomorrow and let you know if it was restored or if credits added back into the account
Kevin Y., the team just restored about 2.7k rows but they mentioned that it showed more records were previously deleted on different dates. In case you'd like to check with your team if they were sorting stuff and was accidentally deleted?
is that 100% what your backend records show? As in that's for sure what happened? It's likely by accident but I would like to be 100% sure before addressing this with my team.
It's very likely it was done manually since there were different dates and record amounts. Here's the message I got:
"I restored 2690 rows, which corresponds to the last bulk delete. However, I noticed that there were over 5000 rows that got deleted from this table, at different times. Based on the rough estimate of the 3000 rows from the user in the thread, I hopefully only restored the rows that he was interested in, but let me know if there's more that need to be restored."
Hard to say without further analysis but some could've been duplicate records and they just used the dedupe feature for that but not sure if there were that many potential duplicates at those times...?
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