Issues with Claygent Runs Being Perpetually Queued

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Are runs not working properly for anyone else? Claygent is perpetually queued for me (tried both GPT and Helium)

· Sorted by Oldest

Clay
APP
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If your Claygent is stuck in a queued status, try performing a hard refresh: ** Windows: Ctrl + Shift + R ** Mac: Cmd + Shift + R For processing delays, also check: ** Your usage limits and API quotas ** Network connection stability * If using OpenAI API, ensure you have sufficient TPM (450,000 TPM required for Claygent) If you're using your own OpenAI API key, verify your API access level meets the required token per minute rates .
Stefano (Clay)
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test - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Clay
APP
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Hi there - thank you for your patience while our Engineers identified and fixed this issue. We're sending out a confirmation to all customers that reported an issue that everything should be resolved. Please let us know if anything is still not functioning as expected in your account. And thank you again for reporting the issue!

Clay
APP
·
·
If your Claygent is stuck in a queued status, try performing a hard refresh: ** Windows: Ctrl + Shift + R ** Mac: Cmd + Shift + R For processing delays, also check: ** Your usage limits and API quotas ** Network connection stability * If using OpenAI API, ensure you have sufficient TPM (450,000 TPM required for Claygent) If you're using your own OpenAI API key, verify your API access level meets the required token per minute rates .
Stefano (Clay)
·
·
test - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Clay
APP
·
·
Hi there - thank you for your patience while our Engineers identified and fixed this issue. We're sending out a confirmation to all customers that reported an issue that everything should be resolved. Please let us know if anything is still not functioning as expected in your account. And thank you again for reporting the issue!