Question About Clay and Instantly Integration Issues

Hi there, a newbie question. not sure where to post this. This is a question re Clay and Instantly integration. here's a quick Loom showing the issue - https://www.loom.com/share/6744d464210c4e53bb3b052837a05ce9?sid=db491e1f-a8a5-4b8d-b47d-591a11490907 All feedback and advice much appreciated!

4 comments

Channeled
APP
·
·
To resolve issues with Clay and Instantly integration, try these steps: 1. Perform a hard refresh in your browser: • Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • PC: Press Ctrl + F5 (Chrome, Firefox, Edge) 2. Check if the leads already exist in Instantly. The enrichment process might be trying to add them as new leads instead of updating existing ones. 3. If leads are already in the workspace, try toggling off the option to add new leads and run the integration again. 4. For API key issues, use the old API key found in Instantly's settings under integrations > App > Instantly app API key. If these steps don't resolve your issue, please provide more details or share the specific Loom video URL for further assistance.
Source: Troubleshooting Clay's Connection with Instantly API Issues | Clay
Channeled
APP
·
·
Hey Peter! Thanks for reaching out. I can definitely take a look at this for you. Do you mind sending the URL to the table so we can take a look?
(52 kB)
Channeled
APP
·
·
Apologies for the delay in responding. We have a huge volume of support questions coming in everyday and it hence takes a little longer to get back to everyone. I will try my best to respond as promptly as I can! :) - Sayli
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.