Request to Charge Difference for Package Upgrade

Hi yesterday we got the Starter monthly package, Later we planned on moving to Explorer monthly package due to disabled features. When we try to upgrade it is only giving the option to pay the full price. Clay team, please charge for the difference.

6 comments

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When you upgrade your plan, your billing cycle will reset immediately. Unfortunately, there isn't a way to pay just the difference - the new plan's full price will be charged when you upgrade. Here's how to upgrade your plan:1. Go to Settings > Plans and Billing > Change Plan 2. Select Monthly at the top 3. Choose your desired plan (Explorer) 4. Click Upgrade Plan > SubscribeThe good news is that when you upgrade, any remaining credits from your current plan will be added to your new credit allotment. If you need help with this process, you can email us at support@clay.com. Sources: Change Your Plan, Cancel Your Plan, Restart Your Trial How can I change my plan? - FAQ | Clay.com
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Is that what you were looking for?
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Looks like you're still looking for help. Someone from our support team will jump in soon!
Fahad T.
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?
Owen C.
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Hey Fahad, thanks for reaching out! We don’t prorate costs or credits for plan upgrades (except for one-off credit packages). Upgrading gives you the full set of credits for the new plan. For example, moving from Starter to Explorer provides all Explorer credits. Our team is reviewing this and may implement changes in future updates. If you’ve upgraded or are looking to, we can refund the lower plan so you can buy the higher plan. Let us know if you'd like to proceed!
Fahad T.
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yes please, we'd like to proceed. You can refund the lower plan and then we will purchase the explorer plan