I am not able to validate my kitt key

Raj M.

·Dec 02, 2025 07:19 AM·

4 comments

· Sorted by Oldest

Clay Support
APP
·
·
I understand how frustrating API key validation issues can be. Here's how to fix this:
First, get your correct API key:
1.
Go to your profile picture in the top navigation
2.
Select Settings → Your Profile
3.
Find the API Key section and copy the key
Then add it to your integration:
1.
Navigate to Settings → Connections
2.
Find your service and click the ... menu next to your account
3.
Select Edit and update your credentials
4.
Click Save [1]
Test the connection:
After saving, click the ... menu again and select Test Connection to verify it's working
The most common cause is having an incorrect or incomplete API key - even one missing character will cause validation to fail [2]
What error message are you seeing exactly when you try to validate?
Raj M.
·
·
I did all that and its still not working
Clay Support
APP
·
·
Let's dig deeper into this. A few more things to check:
Try regenerating your API key completely:
1.
Go to Settings → Your Profile → API Key section
2.
Generate a new key (don't just copy the existing one)
3.
Update it in your integration
Check for hidden characters:
When copying the key, paste it into a plain text editor first to catch any invisible characters, then copy the clean version into Clay [1]
Verify you're using the right key:
Some providers have multiple API keys for different endpoints - make sure you're using the correct one for your specific integration
What's the exact error message you're seeing when you click into the cell where the validation is failing?
Clay Support
APP
·
·
I’m sorry the issue with your API key validation is still unresolved and hope the suggestions so far have been helpful. Would you like to provide the exact error message you’re encountering so I can assist you further?

Clay Support
APP
·
·
I understand how frustrating API key validation issues can be. Here's how to fix this:
First, get your correct API key:
1.
Go to your profile picture in the top navigation
2.
Select Settings → Your Profile
3.
Find the API Key section and copy the key
Then add it to your integration:
1.
Navigate to Settings → Connections
2.
Find your service and click the ... menu next to your account
3.
Select Edit and update your credentials
4.
Click Save [1]
Test the connection:
After saving, click the ... menu again and select Test Connection to verify it's working
The most common cause is having an incorrect or incomplete API key - even one missing character will cause validation to fail [2]
What error message are you seeing exactly when you try to validate?
Raj M.
·
·
I did all that and its still not working
Clay Support
APP
·
·
Let's dig deeper into this. A few more things to check:
Try regenerating your API key completely:
1.
Go to Settings → Your Profile → API Key section
2.
Generate a new key (don't just copy the existing one)
3.
Update it in your integration
Check for hidden characters:
When copying the key, paste it into a plain text editor first to catch any invisible characters, then copy the clean version into Clay [1]
Verify you're using the right key:
Some providers have multiple API keys for different endpoints - make sure you're using the correct one for your specific integration
What's the exact error message you're seeing when you click into the cell where the validation is failing?
Clay Support
APP
·
·
I’m sorry the issue with your API key validation is still unresolved and hope the suggestions so far have been helpful. Would you like to provide the exact error message you’re encountering so I can assist you further?