Missing Course and Project Credits for Completed Clay Cohort

Whenever W.

Hi - I completed a clay cohort but did not receive any credits for my project or course credits

16 comments

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Currently, the main way to earn additional credits is through our referral program. You can earn 3,000 Clay credits when someone signs up using your referral link and activates a paying workspace. Both you and the person you refer will receive the credits.If you need to calculate how many credits you might need for your projects, you can use our credit calculator to help plan your usage. Sources: How Clay Credits Work Workspace administration documentation | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Arturo O.
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Hey, thanks for reaching out about this! I'll follow up with the team, there are a few things in the works to improve this process and may be delayed but you will receive them. Appreciate your patience!
Whenever W.
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Got it. Only thing I can think of is my cohort membership might have been under contact@wheneverwatersports.com when my clay membership is under wheneverwatersports@gmail.com. Thanks
Bo (.
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Great - We'll check this and get back to you :)
Arturo O.
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Appreciate your patience! The team is reviewing/finalizing this throughout the day. Likely will reflect near EOD but confirmed it's in progress– thanks for letting us know!
Whenever W.
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Hey Arturo, I still haven’t seen the new balance reflected
Bo (.
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Thansk for the follow up. I've asked the team again. Will keep you posted :)
Whenever W.
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Thanks, please keep me in the loop
Daniela D.
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Hey! Thanks for your patience. The credits have now been added to your account. Feel free to reach out if you have any questions!
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Hi Whenever W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Whenever W.
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I believe I should have gotten 3500 total as I completed my final project worth 2500? Let me know. Thanks
Daniela D.
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Hey! Thanks for flagging. We went ahead to add those credits to your workspace. Let me know if you have any questions!
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Hi Whenever W.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.