Questions on 'Awaiting Callback' Status in New Workspace Waterfall? | Clay

Questions on 'Awaiting Callback' Status in New Workspace Waterfall?

Clay S. started a ‘Work Email’ waterfall and seeing ‘Awaiting Callback’ after hours. This is a new workspace and this is the only enrichment or action I have taken (https://app.clay.com/workspaces/11327/tables/t_E6gRzSYysKV5/views/gv_kPo5i3JAUMyG) Thoughts?

16 comments

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Flo
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icy peas? yeah i have had that as well
Flo
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not including it in my waterfalls for now
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Grant H.
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Flo any way to delete Icy Peas and have the waterfall still work? Or is it just screwed at this point?
Flo
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nono clay supports that, just click edit on the last column you show here and remove it from the order
Flo
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before you hit save might click save & don't run so you don't rerun all the rows
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Bo (.
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Hey, thanks for reaching out! 😊 “Awaiting Callback” means we’re waiting for the data provider to return their results. They experienced some downtime yesterday, but if you click on the “Work Email” column (the waterfall results column) and select edit, you’ll be able to delete it. Let me know if you need further assistance!
Joona L.
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Hey Bo (., Could you help me out? Just wasted couple of k's worth of credits on IcyPeas after removing it from the waterfall according to your instructions.. 😅 https://app.clay.com/workspaces/137191/tables/t_zkEBA5ic75TH/views/gv_QiuBWHKXpazS
Bo (.
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Hey Grant – Yep, I’ve added them back for you! 😊 Let me know if you need any more help, otherwise, we’ll go ahead and close this thread.
Grant H.
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Bo (. that was another person commenting on my thread. I don’t see any credits added back fro the rerun of the list. Can you confirm you added those credits back to my account?
Joona L.
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Yeah I got mines back at least.
Bo (.
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Yes, Grant! I’ve also just added them back now. Let me know if anything is missing! 😊
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Grant H.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thank you so much for sharing your feedback Grant H.!
Channeled
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Thank you so much for sharing your feedback Joona L.!