Account Locked for Fraud on Clay: Need Assistance?

Mohamed A. · 2025-10-24 14:09:36.822009+00

hi support team, I just bought a new domain, set up my business email. Tried to sign up for Clay. It gave me a pop-up that my account has been locked for fraud reasons. I did absolutely nothing 😄 Barely learning about Clay, and wanted to start playing around. Any clue please ?

Clay Support
APP
·
·
Your account was likely locked due to our security measures designed to combat spam usage of free trial credits.
We apologize for the inconvenience. Our team will review your situation as soon as possible and update you.
If you need immediate assistance, click on Talk to a person to connect with our support team.
Clay Support
APP
·
·
Is that what you were looking for?
Mohamed A.
·
·
Talk to a person
Clay Support
APP
·
·
I’m connecting you to one of our human agents who can assist you further. Please hold on a moment.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Mohamed A.
·
·
this is the email address I just used to sign up. mohamed.almagdy@sales-elephant.com. Please I need to be connected a person, or an agent. Those Automated replies has nothing to do with my issue
Hari K.
·
·
Hey there - looping in our verification team. They'll look at your account shortly. Thanks for your patience.
Team, can you please take a look when you get a chance?
verification@clay.com
Hari K.
·
·
Hey there! We definitely allow for free trials! For context, our verification process is generally triggered by user behavior, hence the need for manual review on some accounts. Our verification team will get back with an answer soon!
Mohamed A.
·
·
Clay S. still nothing.
Mohamed A.
·
·
Hari K. any updates ?
Quentin R.
·
·
Hi Mohamed, we should have received a verification email for mohamed.almagdy@sales-elephant.com. Can you let me know if you succeed signing up after this?
Mohamed A.
·
·
I click on the verification link/button sent in the email. this page shows up for some reason.
Loading attachments
Mohamed A.
·
·
Quentin R. Hari K.
Mohamed A.
·
·
any updates Hari K. Quentin R.
Nicole G.
·
·
Hi Mohamed,
Thanks for reaching out to support. Sorry for the delay here, 2 things
1.
Could you try signing in again we have double checked and it looks like there are no blocks on the new workspace you created with mohamed.almagdy@sales-elephant.com
2.
We have invited mohamed.almagdy@sales-elephant.com as an admin to the mohamed@foodlabelmaker.com (Food Label Maker Workspace) so you can sign in that way in case you would like to keep using clay through that account.
If you'd like to change email address again please contact us first, we will be able to enable this from our end.
Let us know if you have any additional issues.

Account Locked for Fraud on Clay: Need Assistance?

19 comments

Account Locked for Fraud on Clay: Need Assistance?

19 comments