Home
Events
Groups
Members

01 Watercooler
02 Bugs
02 Starting with Clay
Clay Announcements
Clay Support
Discuss Anything
Feedback & Requests
Gtm Career Advice
Introduce Yourself
Member Spotlight
Share Content and Events
Share Full-time Jobs
Share Part Time Jobs
Share Tables, Tools, and Workflows

Community Guidelines

Powered by Tightknit

Account Locked for Fraud on Clay: Need Assistance? | Clay

Account Locked for Fraud on Clay: Need Assistance?

·

·

hi support team, I just bought a new domain, set up my business email. Tried to sign up for Clay. It gave me a pop-up that my account has been locked for fraud reasons. I did absolutely nothing 😄 Barely learning about Clay, and wanted to start playing around. Any clue please ?

11 comments

· Sorted by Oldest

Clay Support
APP
·
·
Your account was likely locked due to our security measures designed to combat spam usage of free trial credits.
We apologize for the inconvenience. Our team will review your situation as soon as possible and update you.
If you need immediate assistance, click on Talk to a person to connect with our support team.
Clay Support
APP
·
·
Is that what you were looking for?
Mohamed A.
·
·
Talk to a person
Clay Support
APP
·
·
I’m connecting you to one of our human agents who can assist you further. Please hold on a moment.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Mohamed A.
·
·
this is the email address I just used to sign up. mohamed.almagdy@sales-elephant.com. Please I need to be connected a person, or an agent. Those Automated replies has nothing to do with my issue
Hari K.
·
·
Hey there - looping in our verification team. They'll look at your account shortly. Thanks for your patience.
Team, can you please take a look when you get a chance?
verification@clay.com
Hari K.
·
·
Hey there! We definitely allow for free trials! For context, our verification process is generally triggered by user behavior, hence the need for manual review on some accounts. Our verification team will get back with an answer soon!
Mohamed A.
·
·
Clay S. still nothing.
Mohamed A.
·
·
Hari K. any updates ?
Quentin R.
·
·
Hi Mohamed, we should have received a verification email for mohamed.almagdy@sales-elephant.com. Can you let me know if you succeed signing up after this?