How to Retrieve 10,000 Credits After Auto Update Issues

Nathan P. · 2025-12-06T16:07:16.853Z

brooooooooooooooo, how do i get a return on credits... it just auto updated and wasted 10,000

How to Retrieve 10,000 Credits After Auto Update Issues | Clay

12 comments

· Sorted by Oldest

Clay Support
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I understand this unexpected credit update is frustrating. Would you like me to connect you with a human agent who can assist you further? Or if you provide more details about what happened, I can try to help you here.
Nathan P.
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yes
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Nathan P.
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https://app.clay.com/workspaces/451981/workbooks/wb_0t6t7qweap6WHvB3tbs/tables/t_0t6t8ee5yKqCTdXov83/views/gv_0t6t8eeXEzKkw7D5y7Z
Nathan P.
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why does auto update default to on??
Nathan P.
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like cmon
Nathan P.
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so sad man
Nathan P.
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thats a lot of credits
Nathan P.
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Bo (.
Bo (.
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Hey Naden, I get how annoying that feels. Auto update being on by default is expected. When it wasn’t, a lot of folks thought their tables were broken because nothing was updating, so we switched the default to avoid that confusion. We’re also working on improving things so situations like this happen less often.
You can turn it off anytime if you prefer running things manually. Sharing this here in case it helps with credit management going forward:
http://www.clay.com/university/lesson/clay-credit-conservation
Let me know if you have more questions
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I understand this unexpected credit update is frustrating. Would you like me to connect you with a human agent who can assist you further? Or if you provide more details about what happened, I can try to help you here.
Nathan P.
·
·
yes
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Nathan P.
·
·
https://app.clay.com/workspaces/451981/workbooks/wb_0t6t7qweap6WHvB3tbs/tables/t_0t6t8ee5yKqCTdXov83/views/gv_0t6t8eeXEzKkw7D5y7Z
Nathan P.
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why does auto update default to on??
Nathan P.
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like cmon
Nathan P.
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so sad man
Nathan P.
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thats a lot of credits
Nathan P.
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Bo (.
Bo (.
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Hey Naden, I get how annoying that feels. Auto update being on by default is expected. When it wasn’t, a lot of folks thought their tables were broken because nothing was updating, so we switched the default to avoid that confusion. We’re also working on improving things so situations like this happen less often.
You can turn it off anytime if you prefer running things manually. Sharing this here in case it helps with credit management going forward:
http://www.clay.com/university/lesson/clay-credit-conservation
Let me know if you have more questions
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!