Question About Email Enrichment Waterfall and Verification Issues

·Sep 26, 2024 12:52 PM·

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Hello, loving Clay so far - nice work! Have a question about a possible issue with an email enrichment waterfall I used the template email enrichment waterfall with 5 providers and Neverbounce for verification. It looks like it worked correctly on most rows. However, in some places, one (or more) of the email enrichment providers found an email and it is "valid", but the last, visible "Validated Work Email" column (NB verification I think?) column is still blank. Not sure why it is still blank. I have tried to force-run the column multiple times with no changes. Have plenty of credits. Unsure the logic that might be in play behind the scenes (or how to see behind the scenes for that) attached is a screenshot of an example here is the URL to the table Thanks!

4 comments

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Channeled
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Arturo O.
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Hey Earle, thanks for the email and reaching out about this situation! Jumped into the table to check it out and that's correct, the email validation provider actually returned a status for these saying they're not valid emails after all. https://downloads.intercomcdn.com/i/o/1194655193/3af6f76d547ecff8490d4a51/CleanShot+2024-09-26+at+10_55_18%402x.png?expires=1727375400&signature=1abd640baa4105396544beffcd83459028c26bfbf6b4bb002518baf7a49a2f27&req=dSEuEs97mIBWWvMW1HO4zVjInau8CaZd0eBJu3glGq0SDOvicUgstsPqRGc1%0AhTob%0A I have this video going over a few scenarios about this in case it helps with additional context. Let me know if you have additional questions!
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Earle G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Arturo O.
·
·
Hey Earle, thanks for the email and reaching out about this situation! Jumped into the table to check it out and that's correct, the email validation provider actually returned a status for these saying they're not valid emails after all. https://downloads.intercomcdn.com/i/o/1194655193/3af6f76d547ecff8490d4a51/CleanShot+2024-09-26+at+10_55_18%402x.png?expires=1727375400&signature=1abd640baa4105396544beffcd83459028c26bfbf6b4bb002518baf7a49a2f27&req=dSEuEs97mIBWWvMW1HO4zVjInau8CaZd0eBJu3glGq0SDOvicUgstsPqRGc1%0AhTob%0A I have this video going over a few scenarios about this in case it helps with additional context. Let me know if you have additional questions!
Channeled
APP
·
·
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
·
·
Hi Earle G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: