Help Needed: Resolving Zenrow Usage Limit Error AUTH004

Hi! Can someone help me to resolve this issue? I am trying to run a zenrow and getting this error pop up. We still have credits, plenty of them so I do not think its related to that as suggested by the AI support. Error -

{"code":"AUTH004","detail":"This account has reached its usage limit. Purchase a new subscription to continue using the service.","instance":"/v1","status":402,"title":"Usage exceeded (AUTH004)","type":"https://docs.zenrows.com/api-error-codes#AUTH004"}

4 comments

Sofia C.
·
·
I tried command + shift + r already [which usually helps clear issues] and it did not for this.
Channeled
APP
·
·
The error you're encountering suggests an issue with your ZenRows account, not your Clay credits. This error typically means your ZenRows account has reached its usage limit. To resolve this: 1. Check your ZenRows account balance and usage. 2. If needed, purchase additional credits or upgrade your ZenRows plan. If the issue persists after verifying your ZenRows account, you may need to request human assistance for further troubleshooting. You can do this by clicking on "Talk to a person" in this chat.
Sources: Running Out of Credits ZenRows x Clay integration | Clay.com
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Summiya B.
·
·
update your subscription or topup your credits.