Credits Purchase Issue: Unable to Access Work in Clay

i ran out of credits. I bought ~ 1250 more credits. Got a receipt for the purchase. However, Clay still shows 0 credits and is not letting me work. What happened?

24 comments

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When you purchase credits, there may be a delay of 1-2 hours before they appear in your account. This delay is due to how our card provider processes transactions. For example, if you made your purchase at 12 PM, the credits might not show up until 1 PM. Rest assured that your credits will be added to your account shortly.If you continue to see 0 credits after waiting 1-2 hours, please ask for human support assistance. Source: Running Out of Credits
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Hi Adil A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Adil A.
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Hi folks. It's now been 18 hours since I bought the extra credits but the account keeps saying i am out of credits. Happy to forward the receipt I got for payment.
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Since it's been 18 hours and your credits still haven't appeared (which is well beyond the normal 1-2 hour processing time), this requires attention from our support team.First, you can double-check your current credit balance by: 1. Going to Settings 2. Clicking Plans and Billing Your remaining credits should be listed under your plan.Since you have a receipt for the purchase but the credits aren't showing up after the standard processing window, please explicitly ask for a human agent in this conversation to help investigate the issue. Having your receipt ready will help them resolve this faster. Sources: Running Out of Credits Purchase Credits and View Amount of Credits Left for the Month
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Did that answer your question?
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Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Bruno R.
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Hi Adil, thanks for reaching out. Taking a look at this now!
🙏1
Bruno R.
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It looks like the purchase was processed successfully, and the credits were added but immediately spent on this table: [link] for finding and validating work emails: https://app.clay.com/workspaces/243917/tables/t_miTiAWfrigbH/views/gv_tn4uFAieHXkC
Adil A.
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this table has been causing me a lot of problems
Adil A.
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i am not sure what to do to turn off auto addition to this table
Adil A.
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i don't mean auto-update
Adil A.
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i mean something keeps adding stuff to this table
Adil A.
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oh there's an auto-update on this column People Search (Platform Specific Campaigns) - 2025-02-05T00:52:37.996Z
Adil A.
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in the "Company Qualification" table
Adil A.
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stupid stupid
Bruno R.
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I went ahead and refunded you for 5000 credits in this table. I just checked your table sources and they don't seem to be dynamic - they should just be static so not updating with new leads periodically.
Adil A.
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i just turned off the auto-update column in "Company Qualification" table
Adil A.
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that was accidentally pumping unneeded people into that table which then spent credits in enriching the table
Adil A.
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truly appreciate the help bruno
Bruno R.
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Ah sorry about that Adil - the refund should cover this oversight. Happy to help here!
Adil A.
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thank you!
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Hi Adil A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Credits Purchase Issue: Unable to Access Work in Clay | Clay