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Claygent Performance Issues Today: Experiencing Slow Speeds

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https://app.clay.com/workspaces/12893/workbooks/wb_0t0koe5ScukiPsEhebV/tables/t_0t0kpelg8qWcnhGxbxb/views/gv_0t0kpeleUEWJM5yZQfb < claygent running super slow today

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Claygent Performance Issues Today: Experiencing Slow Speeds | Clay

5 comments

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Joel B.
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simple prompt, just taking ages to process. we have top tier plan with GPT
Clay
APP
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For Claygent processing delays, check these key factors: API Requirements: Claygent needs Tier 2 or higher OpenAI access (≥450,000 TPM). Even with a top-tier Clay plan, your OpenAI API key must meet this requirement. Troubleshooting Steps: ** Monitor your API usage limits and quotas ** Ensure search queries are specific and well-defined ** Break large requests into smaller batches ** Check network connection stability Verify your OpenAI tier at https://platform.openai.com/settings/organization/limits to confirm you have sufficient TPM for Claygent. If you need further help, request human assistance by clicking on "Talk to a person."
Source: AI Tokens | Documentation | Clay University
Nicole G.
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J - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Luca P.
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Hi there, we're aware of the issue, engineering is working on it, stay up to date on our status page: https://status.clay.com
Clay
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Hi there - thank you for your patience while our Engineers identified and fixed this issue. We're sending out a confirmation to all customers that reported an issue that everything should be resolved. Please let us know if anything is still not functioning as expected in your account. And thank you again for reporting the issue!