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Troubleshooting Auto-Dedupe Feature for Optimal Performance
Hi. I’m having trouble with the Auto-dedupe feature. It only seems to run if I turn if off, save it, and turn it back on again. Are there any troubleshooting steps you’d recommend I take?
Tomi F.··Hello Bill! Is the problem here that even though auto-dedupe is on, new entries that should be deduped are not getting the deduped? Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1730493900&signature=d3f73845a7d4b4376720378942d10f8529fa180e717a5ba9399f1b4b55d5e500&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSv4D5Qf2BKsam%2FhVPsx9g%3D%3D%0A
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Bill R.··Hi, sorry for the slow reply. I wanted to provide more info. I made this Loom to show exactly what’s happening. And here is a link to the table in question: https://app.clay.com/workspaces/271235/tables/t_8Do66yuqR6f7/views/gv_WXpze2Vz6Jtt
Hey there Bill thanks for reaching out, jumping in for Tomas, it looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
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