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Troubleshooting Auto-Dedupe Feature for Optimal Performance

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Hi. I’m having trouble with the Auto-dedupe feature. It only seems to run if I turn if off, save it, and turn it back on again. Are there any troubleshooting steps you’d recommend I take?

Troubleshooting Auto-Dedupe Feature for Optimal Performance | Clay

6 comments

· Sorted by Oldest

Tomi F.
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Hello Bill! Is the problem here that even though auto-dedupe is on, new entries that should be deduped are not getting the deduped? Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1730493900&signature=d3f73845a7d4b4376720378942d10f8529fa180e717a5ba9399f1b4b55d5e500&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSv4D5Qf2BKsam%2FhVPsx9g%3D%3D%0A
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Hi Bill R.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Bill R.
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Hi, sorry for the slow reply. I wanted to provide more info. I made this Loom to show exactly what’s happening. And here is a link to the table in question: https://app.clay.com/workspaces/271235/tables/t_8Do66yuqR6f7/views/gv_WXpze2Vz6Jtt
George D.
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Hey there Bill thanks for reaching out, jumping in for Tomas, it looks like we've got a bug on our hands - I've escalated this over to our engineering team and we'll let you know as soon as we know more!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
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