Questions About Email Pulling from RocketReach in Clay Enrichment

We are curious why Clay doesn't pull in all the emails that RocketReach offers: For example, we don't get emails through RocketReach enrichment on this table: https://app.clay.com/workspaces/59216/tables/t_oyJmYParCXH5/views/gv_BP85qDFqjbCr Yet, when we go to the RocketReach app there is work emails (does clay only pull in the A grade emails and not lower grade or?) Thank you for your assistance!

12 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
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Hey, thanks for reaching out! 😊 Could you record a Loom or upload the results you’re seeing in Rocketreach? We don’t throttle or limit anything, but it would be great to see examples if this is happening. That way, we can pass it along to our engineers and have them investigate further. Your help would be greatly appreciated! 😊 Let me know if you need anything else!
Kyler E.
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Yes, absolutely. We will get a Loom out as soon as possible.
Kyler E.
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Here we are: https://www.loom.com/share/ebd05f06f59e4b2a9c7bee5ff8474b24
Kyler E.
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We were also curious; a lot of the times our email validation comes back as "catch-all" almost 100% of the time
Bo (.
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Hey, thank you for the Loom video! 😊 Just one thing though—on the RocketReach side, I’m not seeing which emails were found. Could you show us? It looks like you added a “personal email” which could explain the difference, as the integration is set up to find “professional emails.” We also have the personal email option available, just in case. https://downloads.intercomcdn.com/i/o/1177071963/549cae8ff42fcf8d96469ae8/CleanShot+2024-09-11+at+_30fk5KpnJG%402x.png?expires=1726096500&signature=5bb4ed034def1db193337a9efedda1c27be8d6fd5e65f3ca60974b7ffa801347&req=dSEgEcl5nIhZWvMW1HO4zc%2B11K3nAjtsy9%2BeLh7NJMzYQO3QFf4ahE36hYyq%0ANKFF%0A If that’s not the issue, could you retake the Loom based on these steps: 1. Show an example in Clay. 2. Show the same example in RocketReach (app). That way, I’ll be able to get a clearer picture of what’s going on. Regarding “Catch-All” emails: this means the email domain accepts all emails, regardless of whether the specific address exists or not. Because of this, they’re often marked as unsafe. If you’d like more accurate validation, we also offer Enrichely, which can validate Catch-All emails and provide more detailed information. That said, I generally wouldn’t recommend sending emails to Catch-All addresses. https://downloads.intercomcdn.com/i/o/1177071017/5d01920840b660397df84df1/CleanShot+2024-09-11+at+_430pA8W2oh%402x.png?expires=1726096500&signature=3e97f5c76196637512918e1402de95d7c6d30134fe55df6c5f5f03abc2ea5337&req=dSEgEcl5nIFeXvMW1HO4zV%2FV4o21bzxlOq%2BsUa%2B65DVfKMEwnFUc67U8c5gH%0AGMGp%0A Let me know if this clears things up, and I’m here if you have more questions! 😊
Kyler E.
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https://app.clay.com/workspaces/59216/tables/t_Q5bmZQKaXvSJ/views/gv_YMHYpnsi7xcq More detailed explanation in regards to professional emails illustrating Clay not finding with RocketReach API versus them actually being on RocketReach app (not personal emails; professional emails) Thank you!
Bruno R.
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Hi Kyler, thanks for reaching out. Really appreciate your context and materials you provided us with here. We're going to look into these discrepancies in-depth and let you know what's causing the issue here. I'll be in touch once I have news on this!
Bruno R.
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Hello there! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.
Channeled
APP
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Hi Kyler E.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Channeled
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Hi Kyler E.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: