Hello, I'm getting "Runtime Error" on my table

Harvey L.

19 comments

Clay Team
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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Harvey L.
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https://app.clay.com/workspaces/134116/tables/t_M3VfJE2Pipfl/views/gv_bWvOlKEQsNGV
Harvey L.
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Anjali D. maybe this is something you can help with?
Clay Team
APP
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Hi Harvey, not sure why this is happening have you checked your Apollo account and API keys? Clay has the same integration, maybe you can use that instead:
e5a2ac74-6c78-44d4-aa4f-b5cd79d8ef10.png(49 kB)
Harvey L.
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i can use linkedin but since we have our appollo, if I can use that, it would reduce the cost by a significant amount.
Clay Team
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Please check that everything on Apollo is ok, you can try to pull other kind of data with the API key

Harvey L.

{"error":"You have entered a query with invalid characters: ((chief AND executive AND officer AND NOT person_title_is_assistant:true) OR (managing AND director AND NOT person_title_is_assistant:true) OR (owner AND NOT person_title_is_assistant:true) OR (founder AND NOT person_title_is_assistant:true) OR (partner AND NOT person_title_is_assistant:true) OR (marketing AND leaders: AND chief AND marketing AND officer AND NOT person_title_is_assistant:true) OR (head AND digital AND NOT person_title_is_assistant:true) OR (head AND marketing AND NOT person_title_is_assistant:true) OR (digital AND marketing AND manager AND NOT person_title_is_assistant:true) OR (director AND marketing AND NOT person_title_is_assistant:true)) person_title_normalized:((ceo) OR (founder) OR (marketing AND leaders: AND cmo) OR (head AND digital) OR (head AND marketing) OR (director AND marketing)) ","skip_alert_dialog":true}

Harvey L.
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This is what it's giving me
Clay Team
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can you try another search with apollo? pull a different enrichment, maybe something easy just to test if there is a problem with apollo
Harvey L.
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it found some peopl, but now it's giving this:
Harvey L.
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Juan P.
Clay Team
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Can you confirm that you have enough email credits in Apollo?
Harvey L.
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okay for some reason it got disconntected
Harvey L.
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Let me fix that and try again
Harvey L.
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Juan P. we just renewed our Apollo but this still happens
Harvey L.
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I'm able to view the emails on Apollo but when I use Find People at Company By Job Title, it shows email not unlocked
Harvey L.
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I also tried it with companies of smaller sizes, but it didn't work
Clay Team
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Hey Harvey!! Glad the API issue was apparently solved but that email one, that's because Apollo now asks you to Enrich a person to get the email :/
Clay Team
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RE: This is due to the fact that Apollo fixed a bug in their API that had been there for months and why it now says "[email_not_unlocked@domain.com](mailto:email_not_unlocked@domain.com)".Apollo’s API was designed so that when you search for people, a person’s email address wasn’t added to the response unless you had used apollo credits and saved them as a contact to your apollo account.Their API had a bug in it for months, that allowed email addresses to be shown anyway, which they have since patched. In order to fix this, what Clay is going to do is combine people and contacts in apollo in our find people search, so that after you save a contact, you’ll be able to get the email address by re-running the search action in Clay.However, unfortunately, there’s nothing we can do from the Clay side to retrieve the email without you saving the contact or using the Enrich Person (Apollo) integration moving forward.