Issue with SalesNav Search: Need Assistance Creating List

hi there - I am trying to create a list from a SalesNav search and it said there was an issue wth the search and to try again later or contact support, do you know what the issue may be? I made sure the search is not a list or including a list

3 comments

Channeled
APP
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If you're receiving an error when creating a list from a Sales Navigator search, ensure that: ** Your Sales Navigator URL is a People Search URL, not a Company Search URL. ** Your search filters do not include or reference any saved Lead Lists—only use filters and perform the search directly. * Copy and paste the URL from the search results page (not from a saved list or search) into Clay. If you’ve confirmed these points and still see errors, there may be a temporary issue with the integration. If the problem persists, you can request human assistance by clicking on "Talk to a person" in this chat for further help.
Source: Claybooks: Enrich Sales Navigator lists with work emails and phone numbers | Clay.com
Jane D.
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hm i did follow those steps
Channeled
APP
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If you’re still getting an error after following all recommended steps, double-check that your Sales Navigator search URL is a People Search (not a Company Search), and that your filters do not reference any saved Lead Lists—only use direct filters and perform the search without saving it as a list or search. Also, ensure you’re pasting the URL from the search results page, not from a saved list or search. Sales Navigator imposes a limit of 2,500 leads per search, so if your search exceeds this, try splitting it into smaller segments using filters like headcount, seniority, or location. If the issue persists after these checks, there may be a temporary integration problem. You can request human assistance by clicking "Talk to a person" in this chat for further help.
Sources: Claybooks: Enrich Sales Navigator lists with work emails and phone numbers | Clay.com Pull External List Search Results (Sales Navigator)

Issue with SalesNav Search: Need Assistance Creating List | Clay