Issue: Unable to Connect to Salesforce After Reconnection Attempt

Laurent B. · 2025-10-24 12:06:11.499681+00

We can't connect to salesforce anymore. When looking at the connection in https://app.clay.com/workspaces/195674/settings/accounts/salesforce, 'reconnect' shows as a success, but then 'test connection' errors

Issue: Unable to Connect to Salesforce After Reconnection Attempt | Clay

8 comments

· Sorted by Oldest

Clay Support
APP
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The error "Could not verify your Salesforce account. Please re-authorize and try again" typically indicates an authentication issue with your Salesforce OAuth connection.
Try these steps:
1.
Verify OAuth Settings - Ensure OAuth Settings are enabled in your Salesforce account. [1]
2.
Check User Permissions - Confirm the OAuth user has these required permissions: • Access Identity Information • Manage User Data via APIs • Perform Requests Anytime (refresh_token, offline_access)
3.
Remove and Re-add Connection - Navigate to Settings > Connections, delete the existing Salesforce connection, then add it fresh and authenticate again.
If the issue persists after trying these steps, click Talk to a person for further assistance.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you still need help resolving the Salesforce connection issue, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other errors you’re encountering?
Laurent B.
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hi, no it's still no working and I don't think it's on the salesforce side
Clay Support
APP
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I'm sorry to hear that you're still having trouble. I'll connect you to a human agent who can help you further.
Intercom
APP
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·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Laurent B.
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https://app.clay.com/workspaces/195674/workbooks/wb_0t3xggq5fH86mh3btuy/tables/t_0t3xggrwZ2ykQe3KDzF/views/gv_0t3xggr3iUbnwyKB4Jr
Mitch H.
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Hey Laurent, here are some quick thoughts to get you unstuck
Quick Fix - Reconnect Salesforce
Go to Settings:
Click your name (top right)
Select Settings → Connections
Find Your Salesforce Connection:
Look for your Salesforce connection in the list
You should see a warning or error indicator
Reconnect:
Click on the Salesforce connection
Click "Sign in with Salesforce" or "Reconnect"
Log in with your Salesforce credentials
Authorize Clay to access your Salesforce data
Retry Your Action:
Go back to your table
Try running the Salesforce action again

Clay Support
APP
·
·
The error "Could not verify your Salesforce account. Please re-authorize and try again" typically indicates an authentication issue with your Salesforce OAuth connection.
Try these steps:
1.
Verify OAuth Settings - Ensure OAuth Settings are enabled in your Salesforce account. [1]
2.
Check User Permissions - Confirm the OAuth user has these required permissions: • Access Identity Information • Manage User Data via APIs • Perform Requests Anytime (refresh_token, offline_access)
3.
Remove and Re-add Connection - Navigate to Settings > Connections, delete the existing Salesforce connection, then add it fresh and authenticate again.
If the issue persists after trying these steps, click Talk to a person for further assistance.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help resolving the Salesforce connection issue, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other errors you’re encountering?
Laurent B.
·
·
hi, no it's still no working and I don't think it's on the salesforce side
Clay Support
APP
·
·
I'm sorry to hear that you're still having trouble. I'll connect you to a human agent who can help you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Laurent B.
·
·
https://app.clay.com/workspaces/195674/workbooks/wb_0t3xggq5fH86mh3btuy/tables/t_0t3xggrwZ2ykQe3KDzF/views/gv_0t3xggr3iUbnwyKB4Jr
Mitch H.
·
·
Hey Laurent, here are some quick thoughts to get you unstuck
Quick Fix - Reconnect Salesforce
Go to Settings:
Click your name (top right)
Select Settings → Connections
Find Your Salesforce Connection:
Look for your Salesforce connection in the list
You should see a warning or error indicator
Reconnect:
Click on the Salesforce connection
Click "Sign in with Salesforce" or "Reconnect"
Log in with your Salesforce credentials
Authorize Clay to access your Salesforce data
Retry Your Action:
Go back to your table
Try running the Salesforce action again