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Understanding Instantly's Skipped Leads Feature | Clay

Understanding Instantly's Skipped Leads Feature

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Instantly has started rejecting some leads as "Skipped" - is it because of this feature? https://help.instantly.ai/en/articles/8486604-bounceshield-skipped-leads

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When leads appear as "Skipped" in Instantly, this often occurs because those leads already exist in your Instantly account. The enrichment process attempts to add them as new leads rather than update existing ones, which results in them being marked as "failures" or "skipped." However, this doesn't mean the process isn't working - updates are still occurring to the existing leads in your account. To verify this, you can: 1. Check your Instantly account to see if the leads are already present 2. Try performing a hard refresh of your browser: • For Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • For PC: Press Ctrl + F5 (Chrome/Firefox/Edge)
Channeled
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Siddhant B.
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https://app.clay.com/workspaces/39601/workbooks/wb_6HyESRMSPnDU/tables/t_iyen4PVo4SI5/views/gv_sgC2Vdu8cZc5