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Issue with AI-Generated Formula Pop-up Closing Unexpectedly | Clay

Issue with AI-Generated Formula Pop-up Closing Unexpectedly

·Aug 06, 2025 05:43 PM·

Keep running into an issue where the AI-generated formula pop-up closes unexpectedly when I click "generate formula". Eventually it works after 1 or 2 retries, but flagging in case anyone else is experiencing

3 comments

· Sorted by Oldest

Clay
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This behavior with the AI formula generator pop-up closing unexpectedly is a known issue that sometimes occurs. The good news is that it typically works after 1-2 retries, as you've experienced. This is normal behavior with AI formulas - the AI might not give you exactly what you're looking for on the first try, and you can iterate on your prompts or retry as needed. The preview feature can help ensure you're getting the right data before applying the formula. If you continue experiencing this issue consistently, you can request human assistance by clicking on "Talk to a person" for further troubleshooting.
Sources: AI Formulas + Conditional Runs [Automated Outbound] - Clay University AI Formulas + Conditional Runs [Clay 101] - Clay University AI Formulas + Conditional Runs [Clay 101] - Clay University
Nicole G.
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Hi Jacob, Thanks for reaching out to support. Would you be able to send a loom of this issue, also would you be able to send over your table URL would love to take a closer look.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.