Unable to Login: Password Reset Email Not Received

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Hi there, I can't seem to login anymore. When I try to it says "unable to login" and when I try to reset my password, I don't receive an email. Can anyone help me out? Thanks!

5 comments

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It seems you're having trouble logging in and resetting your password. This issue often occurs when you've previously used Google Authentication to sign in. Here's what you can try: 1. Attempt to log in using your Google account instead of a password. 2. If that doesn't work and you want to switch from Google Auth to a username/password login, you'll need to speak with a human agent for assistance. To request human assistance, please click on "Talk to a person" in this chat. They'll be able to help you change your login method if needed.
Daniel K.
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Hey—thanks for reaching out! I’m not seeing an account under r.David B.**.com**. Could you let us know the email address you're experiencing this issue with? For privacy, feel free to send it directly to us at support@clay.com. Happy to take a closer look!
Rens J.
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Hey Daniel K., i've sent you a request for a DM, thanks
Daniel K.
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Hey, I’ve replied to your other message, so I’ll close this one. 😊
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