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Request to Unlock Clay Account for Client After 3 Days of Lockout

Avatar of Aaron B.Aaron B.
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Hey, I created a clay account on my mac on behalf of my client and has been locked for 3 days even after messaging verification@clay.run twice. any chance it can be unlocked? 🙂 (email in thread)

9 comments

  • Avatar of Channeled
    Channeled
    APP
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    Hi Aaron B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Aaron B.
    Aaron B.
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  • Avatar of LuisArturo
    LuisArturo
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    Hey there Aaron thanks for reaching out just unlocked that account for you and have also reached out to our security team to make sure that we "whitelist" your IP to make sure that your clients won't run into this issue in the future, as this was part of our previous message about this issue.

  • Avatar of Aaron B.
    Aaron B.
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    Ahh appreciate it Luis! Thankyou

  • Avatar of Channeled
    Channeled
    APP
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    Hi Aaron B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback Aaron B.!