Issue with Charged Credits for Unreturned Responses in Clay Table

Hi - the "response" column in this table charged me credits but did not actually provide any responses: https://app.clay.com/workspaces/339088/workbooks/wb_mAyEYhRCJYUh/tables/t_ooXSZdxezR8G/views/gv_qNCP22ehivzX

5 comments

Channeled
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Some providers charge credits just for attempting to find results, even if no data is returned. This means you may be charged credits when the provider searches for information, regardless of whether they find valid data or not.However, if a provider has a policy to refund for invalid data and they do refund us, we will refund those credits back to your account. You can check which actions are refundable for each provider in this document. Source: FAQ | Clay.com
Nicole B.
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The provider here was Claygent. And it looks like there was an error in the AI run, because it does not provide anything at all, not even an error
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Stefano
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Hi Nicole, thank you for reaching out, and I’m sorry to hear about the issue you’re experiencing. I’ve refunded you 1,000 credits so you can re-run the process. While this is a Claygent error, I recommend simplifying your query, as it’s currently quite lengthy for what appears to be a relatively simple check. Additionally, before running the enrichment on the entire dataset, I suggest testing it on the first 10 rows to review the results. If you're satisfied, you can then proceed with the rest of the columns. You can do this by selecting the following button when running: https://downloads.intercomcdn.com/i/o/w28k1kwz/1350585444/a2dbbb0d7b221af9947611d117c6/CleanShot+2025-01-24+at+11_51_33%402x.png?expires=1737739800&signature=037da7578e5f592bb870bfc6955a3a8d5b0104ee88328a73f9205158aec45ad8&req=dSMiFsx2mIVbXfMW1HO4zTYdUfCbziiNt4VCxqb0bDBHbfUadOlb%2BxOerWaz%0At%2FF%2B%0A I will proceed with the refund now and please let me know if there is anything else I can help you with! I am sorry that the AI agent is not giving you the response you want but I am sure with minimal tweaking we could get the result desired :)
Channeled
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