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Troubleshooting AI Personalization Issues with Data Hierarchy
Hi Clay community, I am having some issues with AI personalization. For the personalization, I need a hierarchy that uses available contact data from my table in this order of preference:
- 1.
LinkedIn URL (if available)
- 2.
Website bio (if available)
- 3.
Alternative data (if neither LinkedIn nor website bio is available)
Problem: The AI ignores my data hierarchy and pulls hallucinated information instead. When I mark columns as ‘not required to run,’ it should use the next available data, but it doesn’t. When marked ‘required to run,’ it simply reports missing inputs. Is there a solution?
